Dynamic team leader with a track record of boosting customer satisfaction through effective service training and operational improvements. Strong in relationship building, problem-solving, and enhancing patient engagement in collaborative environments.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Marketing Intern
Fresh Creative Cousine
Baltimore, MD
05.2026 - Current
Conducted market research to identify consumer trends and preferences, informing strategic marketing decisions.
Assisted in developing marketing content for social media campaigns to enhance brand visibility.
Collaborated with team members to create promotional materials, ensuring alignment with brand messaging.
Managed scheduling for marketing events, coordinating logistics and communication with vendors and stakeholders.
Activity Aide
Sterling Care Psychiatric Group
Bel Air, MD
12.2025 - 2026
Collaborated with multidisciplinary teams to plan and execute recreational programs.
Assisted in implementing therapeutic activities to enhance patient engagement.
Maintained a safe and supportive environment for patients during activities.
Supported staff in monitoring patient behavior and reporting significant changes.
Adapted activities based on individual patient needs and preferences.
Provided encouragement and motivation to patients during various exercises and games.
Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in the activity care plan.
Team Leader
Chick-fil-A
Abingdon, MD
06.2024 - 11.2025
Led team to achieve high customer satisfaction through effective communication and service training.
Trained new staff on food safety standards and service protocols, ensuring compliance with company policies.
Implemented operational improvements that enhanced workflow efficiency during peak hours.
Monitored inventory levels and coordinated supply orders to maintain stock availability for daily operations.
Conducted performance evaluations for team members, providing constructive feedback to drive individual growth.
Collaborated with management to implement promotional campaigns that increased foot traffic and sales revenue.
Education
Associate of Arts - Early Childhood Special Education
Harford Community College
Bel Air, MD
05-2026
High School Diploma -
Edgewood Highschool
Edgewood, MD
05-2025
Skills
Content creation
Event planning
Customer engagement
Campaign tracking
Problem-solving
Event coordination
Relationship building
Activities supervision
Team motivation
Emotional resilience
Certification
45 hour clock work of Child Growth A Development.
CPR Certified.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Marketing Intern
Fresh Creative Cousine
05.2026 - Current
Activity Aide
Sterling Care Psychiatric Group
12.2025 - 2026
Team Leader
Chick-fil-A
06.2024 - 11.2025
Associate of Arts - Early Childhood Special Education