Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Hunt

Burlington,NJ

Summary

Accomplished Transit Bus Operator with a proven track record at New Jersey Transit, enhancing passenger satisfaction through exceptional service and safety. Skilled in customer relations and adept in safe driving, consistently maintaining high levels of compliance and operational efficiency. Demonstrated ability to mentor new operators and improve service delivery, showcasing strong working relationships and a commitment to continuous improvement.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Transit Bus Operator

New Jersey Transit
01.2023 - Current


  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
  • Assisted passengers with inquiries and requests during trips.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
  • Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
  • Followed company policies and procedures and maintained compliance with standards.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
  • Adapted quickly to unexpected changes in routes or schedules, maintaining high levels of service despite challenges.

Bus Operator

Transdev North America Bus Services
09.2013 - 10.2023
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Transported customers to and from [Location].
  • Maintained full understanding of local roads and traffic patterns.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
  • Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
  • Engaged in continuous professional development, attending workshops on safety practices and customer service.
  • Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Developed and maintained positive relationships with passengers and other drivers.

Customer Service Representative

Habitat for Humanity - Restore
07.2020 - 11.2020
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Developed and maintained courteous and effective working relationships.
  • Promptly responded to inquiries and requests from prospective customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Assistant Transportation Dispatcher

Transdev North America Bus Services
05.2019 - 09.2019
  • Coordinated dispatching of 34 drivers to accomplish daily delivery requirements.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
  • Maintained accurate and up-to-date records of transportation activities, contributing to seamless operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

Education

Associate of Arts - Early Childhood Care And Education

Brookdale Community College
Lincroft, NJ

Associate of Arts - Early Childhood Care And Education

Union County College
Cranford, NJ

Skills

  • Customer relations skills
  • Passenger interaction
  • Strong working relationships
  • Passenger service and safety
  • Valid NJ license
  • Safe driving

Certification

  • Commercial Driver's License (CDL) - NJ Department of Motor Vehicles.
  • DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration.

Timeline

Transit Bus Operator

New Jersey Transit
01.2023 - Current

Customer Service Representative

Habitat for Humanity - Restore
07.2020 - 11.2020

Assistant Transportation Dispatcher

Transdev North America Bus Services
05.2019 - 09.2019

Bus Operator

Transdev North America Bus Services
09.2013 - 10.2023

Associate of Arts - Early Childhood Care And Education

Brookdale Community College

Associate of Arts - Early Childhood Care And Education

Union County College

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Olivia Hunt