Olivia Huntley
Potsdam,NY
Summary
Attended the Law Enforcement Police Academy during the Fall 2023 semester at SUNY Potsdam. Recently graduated with a Bachelor's degree in Criminal Justice, minoring in Sociology. Experience with emergency communications and dispatch management. Utilizes leadership and organizational skills to ensure smooth operation of dispatch centers. Gained these skills both through the Law Enforcement Academy as well as working for SUNY Potsdam dispatch.
Overview
6
6
years of professional experience
Work History
Dispatch
SUNY Potsdam University Police
04.2024 - 12.2024
- Dispatched officers to calls
- Worked a two-way radio
- Answered phones with proper responses to needs
- Lost and found paperwork for lost/found items around campus
- Dispatched Fire Departments/ EMS when required
- Improved emergency response time by implementing efficient dispatch protocols and communication strategies.
- Received and processed 9-I-I emergency calls to dispatch emergency services.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
Cook
Boldt Castle
06.2023 - 09.2023
- Prepared and made food
- Took customer orders
- Tied up tour boats to the dock
- Took people up to the front of the castle in a golf cart that were unable to walk up the steep hill
- Made and helped place ice cream orders to Hersey's Ice Cream
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shift Manager
Arby's
01.2021 - 01.2023
- In charge of shifts
- Took inventory of the store
- Placed truck orders for the store
- Made the crew weekly schedule
- Took orders as well as made food
- Counted drawers and the money in the safe, went to the bank for store deposits
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Sandwich Artist
Subway
01.2019 - 01.2020
- Prepared food
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Bachelor of Arts - Criminal Justice
SUNY Potsdam
Potsdam NY12-2024
Skills
- Dispatch communications
- Data entry
- Dispatch response
- Incident prioritization
- Public safety awareness
- Information gathering
- Multi-line phone system
- Processing requests
- Working independently or with others
- Confidentiality
- CPR, AED, and first aid Certified
Timeline
Dispatch
SUNY Potsdam University Police
04.2024 - 12.2024
Cook
Boldt Castle
06.2023 - 09.2023
Shift Manager
Arby's
01.2021 - 01.2023
Sandwich Artist
Subway
01.2019 - 01.2020
Bachelor of Arts - Criminal Justice
SUNY Potsdam
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