OLIVIA HYLTON
Myrtle Beach,SC
Summary
Dedicated individual who thrives in a fast- paced environment by using the skills and knowledge obtained from my studies in Psychology to improve myself and the organization to which I am employed. One who is energetic with strong time management skills and provides exceptional customer service through active listening and problem solving techniques.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Fuddruckers Restaurants LLC
Myrtle Beach
2021.05 - Current
- Supervised daily restaurant operations to ensure smooth workflow and service quality.
- Trained and mentored staff on food safety and customer service standards.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
Quality Analysis
Alorica
2018.10 - 2019.05
- Monitored consultants to achieve customer service goals, ensuring high satisfaction levels.
- Conducted data quality analysis and provided assessments and recommendations to enhance master data processes.
- Executed water quality analysis and verification tests, confirming the safety of drinking water.
- Monitored consultants to meet customer service goals set by the organization.
Sales Representative
Milvik Insurance Agent (BIMA)
2017.10 - 2018.02
- Engaged customers through targeted outbound and inbound telephone communication to identify needs and provide tailored solutions.
- Completed intensive two-week BIMA Sales and Customer Care training course, enhancing skills in sales techniques and customer service excellence.
- Achieved Insurance Licensing Exam certification through comprehensive study and preparation.
- Obtained an Insurance License from the Financial Services Commission by meeting the academic and background checks required.
Customer Service Representative
Mona Technology Park ( Sutherland Global) The University of the West Indies
2013.10 - 2016.09
- Resolved service, pricing, and technical issues by asking targeted questions to identify customer needs and provide accurate solutions.
- Resolved customer complaints using problem-solving skills and company policies.
- Managed customer calls in complex, fast-paced call center to ensure timely resolution and customer satisfaction.
- Assisted customers with inquiries and product information effectively.
- Processed orders and maintained accurate records in the customer database.
Education
Bachelor Of Arts - Psychology
International University of the Caribbean
Caribbean Advance Proficiency Exam (C.A.P.E) -
Brown's Town Community College
Caribbean Secondary Education Certificate (C.S.E.C) -
York Castle High School
Skills
- Customer service training
- Quality assurance
- IT proficiency
- Problem solving
- Highly Dependable
- Team Player
- Communication skills
- Fast Learner
VOLUNTEERISM
St. Ann Justice Center, 2020-02, Present, Participate in Conferences as a community supporter, in the Restorative Justice Department.
Timeline
Shift Supervisor
Fuddruckers Restaurants LLC
2021.05 - Current
Quality Analysis
Alorica
2018.10 - 2019.05
Sales Representative
Milvik Insurance Agent (BIMA)
2017.10 - 2018.02
Customer Service Representative
Mona Technology Park ( Sutherland Global) The University of the West Indies
2013.10 - 2016.09
Bachelor Of Arts - Psychology
International University of the Caribbean
Caribbean Advance Proficiency Exam (C.A.P.E) -
Brown's Town Community College
Caribbean Secondary Education Certificate (C.S.E.C) -
York Castle High School