Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Jack

Summary

Detail-oriented professional with extensive experience in scheduling, patient care, and customer service, adept at managing busy front-desk operations and coordinating appointments efficiently. Demonstrates exceptional support for diverse clients in fast-paced environments while maintaining strong communication and adaptability. Renowned for professionalism under pressure, consistently delivering high-quality service and fostering positive client relationships. Committed to enhancing operational efficiency and client satisfaction through proactive problem-solving and a collaborative approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista

Starbucks (Hy-Vee)
08.2023 - Current
  • Delivered fast, accurate service while managing multiple orders simultaneously.
  • Maintained strict safety and sanitation standards.
  • Built positive customer relationships through attentive, efficient service.


Doordash Driver

DoorDash
10.2019 - Current
  • Coordinated efficient routes and managed scheduling to maximize daily performance.
  • Communicated directly with customers to resolve order or delivery issues
  • Maintained high reliability, safety, and professionalism in a fast-paced role requiring multitasking and adaptability.

Nail Artist

PROSE Nails
07.2019 - 07.2020
  • Handled appointment scheduling and client communications, ensuring smooth daily operations.
  • Increased client retention and performance recognition, earning a wage increase after reopening.
  • Maintained high standards of cleanliness, documentation, and compliance.

Certified Nursing Assistant

The Waters Senior Living
02.2019 - 05.2019
  • Supported patients with daily care needs in assisted living and dementia care.
  • Monitored rooms, nurse stations, and living areas to maintain safety and cleanliness.
  • Demonstrated compassion, professionalism, and strong communication with residents and staff.

Concierge

XpresSpa
06.2017 - 11.2017
  • Managed front desk: scheduled appointments, answered phones, and greeted clients
  • Assisted with check-in and check-out processes and maintained organized reception area.
  • Provided personalized customer service, recommended packages, and handled transactions.

Personal Care Attendant

Garden Home Healthcare
11.2015 - 07.2017
  • Provide overall holistic healthcare needs; based on clients documented ailments and concerns.
  • Assist with activities of daily living (i.e. elimination, bathing, food preparation, home-making).

Education

Technical Certificate - Esthetics

Saint Paul College
Saint Paul, MN
06.2017

Technical Certificate - Esthetics

Saint Paul College
Saint Paul, MN
05-2025

High school diploma - undefined

City Academy
Saint Paul, MN
12.2016

Skills

  • Appointment Scheduling & Front Desk Operations
  • Patient and Client Support
  • Strong interpersonal skills
  • POS software proficiency
  • Effective time management
  • Analytical problem solving
  • Effective multitasking in dynamic settings
  • Team collaboration skills

Certification

  • Driver's License

Timeline

Barista

Starbucks (Hy-Vee)
08.2023 - Current

Doordash Driver

DoorDash
10.2019 - Current

Nail Artist

PROSE Nails
07.2019 - 07.2020

Certified Nursing Assistant

The Waters Senior Living
02.2019 - 05.2019

Concierge

XpresSpa
06.2017 - 11.2017

Personal Care Attendant

Garden Home Healthcare
11.2015 - 07.2017

High school diploma - undefined

City Academy

Technical Certificate - Esthetics

Saint Paul College

Technical Certificate - Esthetics

Saint Paul College

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