OLIVIA JACKSON
Rochester,NY
Summary
Accomplished Relationship Manager with a proven track record at US Bank Home Mortgage, showcasing unparalleled analytical aptitude and critical thinking. Expert in medical coding and processing, with a notable 86.95% closing rate in processing. Demonstrates ethical conduct and effective resource utilization, driving success and client satisfaction.
Overview
13
13
years of professional experience
Work History
Relationship Manager
US Bank Home Mortgage
Minneapolis, MN
05.2022 - Current
- Conduct comprehensive financial analyses of client businesses to identify opportunities for real estate products and services.
- Develop and maintain strong relationships with business clients, understanding their financial goals and needs at 100% success rate.
- Work closely with internal teams, including credit analysts, underwriters, and product specialists, to deliver seamless and integrated services to clients.
Mortgage Loan Processor
InterFirst Mortgage
Rosemont, IL
01.2021 - 05.2022
- Thoroughly review mortgage loan applications submitted by borrowers to ensure accurate compliance and guideline.
- Monitor and manage timelines to clear loans through the approved deadlines.
- Collaborate with various internal departments, such as underwriting and closing, to facilitate the timely and efficient processing of mortgage loans with 86.95% closing rate.
Medical Administrative Assistant
Express Medical Lab LLC
Newnan, GA
04.2018 - 06.2021
- Maintain and organize patient medical records, ensuring confidentiality and compliance with healthcare regulations.
- Verify patient insurance coverage, explain benefits, and assist with pre-authorizations for medical procedures when necessary.
- Assist with medical billing and coding tasks, including verifying insurance information, submitting claims, and processing payments.
LTD Analyst
Caresource Health Plan
Dayton, OH
04.2016 - 03.2020
- Thoroughly examine medical insurance claims submitted by healthcare providers to ensure completeness, accuracy, and compliance with insurance policies, and industry standards.
- Communicate with healthcare providers, policyholders, and other stakeholders to gather additional information, request clarification, and provide updates on the status of claims.
- Verify the precision of medical codes used in claims, including diagnosis codes, procedure codes, and other relevant codes. Ensure proper coding according to industry standards.
- Collaborate with internal teams, including underwriters, claims adjusters, and customer service representatives, to resolve complex claims issues.
- Analyze claims data to identify trends, patterns, and potential areas for improvement. Generate reports to provide insights into claims processing efficiency and accuracy.
Claims Processor
TSYS
McDonough, GA
02.2012 - 03.2016
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Education
Associate of Science - Business Administration
SUNY College at Brockport
Brockport, NYSkills
- Analytical Aptitude
- Medical Coding and Processing
- Efficient in Medical Terminology
- Critical Thinking
- Ethical Conduct
- Resource Utilization
Timeline
Relationship Manager
US Bank Home Mortgage
05.2022 - Current
Mortgage Loan Processor
InterFirst Mortgage
01.2021 - 05.2022
Medical Administrative Assistant
Express Medical Lab LLC
04.2018 - 06.2021
LTD Analyst
Caresource Health Plan
04.2016 - 03.2020
Claims Processor
TSYS
02.2012 - 03.2016
Associate of Science - Business Administration
SUNY College at Brockport
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