Olivia Jacobs
Fond du Lac,WI
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. I am looking to bring the management skills in me along to future jobs in the fashion industry.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Backyard Grill And Bar
04.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Worked with billing, scheduling and hiring processes.
Hostess
Backyard Grill And Bar
10.2019 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Food Expeditor
Backyard Grill And Bar
06.2019 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Improved order accuracy with thorough review of each dish before serving to customers.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Maintained a clean and organized workspace, adhering to health and safety regulations at all times.
- Assisted in the reduction of food waste by closely monitoring portion sizes and communicating with kitchen staff.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
Runner
Backyard Grill and Bar
04.2019 - Current
- Improved efficiency by quickly delivering documents and packages within the office premises.
- Enhanced communication between departments through timely distribution of important memos and notices.
- Supported event organization by setting up and breaking down venues for various company gatherings.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
Education
Associate In Science (A.S.) In Business Management Candidate -
Fox Valley Technical College
Fond Du Lac, WI05.2024
High School Degree -
Winnebago Lutheran Academy
Fond, Lac05.2021
Skills
- Multitasking Abilities
- Communication skills
- Highly Organized
- Work ethic
- Attention to detail
- Staff Management
- Recruitment
- Operations Management
- Schedule Coordination
- Customer Engagement
- Staff Scheduling
- Inventory Control and Record Keeping
- Point of Sale (POS) System Operation
- Organization and Prioritization
- Food Service Background
- Customer Loyalty
- Adaptable
- Supervisory Skills
- Complaint Resolution
- Customer-Oriented
- Problem Solving
- Decision Making
- Customer Service
Timeline
Restaurant Manager
Backyard Grill And Bar
04.2023 - Current
Hostess
Backyard Grill And Bar
10.2019 - Current
Food Expeditor
Backyard Grill And Bar
06.2019 - Current
Runner
Backyard Grill and Bar
04.2019 - Current
Associate In Science (A.S.) In Business Management Candidate -
Fox Valley Technical College
High School Degree -
Winnebago Lutheran Academy
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