Olivia Jacobs
Fond Du Lac
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Backyard Grill and Bar
Fond du Lac
04.2019 - Current
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on food safety and service standards.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Oversaw inventory management, including ordering supplies and tracking usage.
- Implemented procedures to enhance workflow efficiency and reduce waste.
- Developed staff performance evaluations to support professional growth and accountability.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Education
BBA - Marketing
University of Green Bay
Green Bay 05-2027
Associate of Arts - Business Management
Fox Valley Technical College
Appleton, WI05-2024
High School Diploma -
Winnebago Lutheran Academy
Fond Du Lac, WI05-2021
Skills
- Customer service
- Team building
- Employee training
- Marketing strategies
- Sales techniques
- Flexible and adaptable
- Innovating
- Detail-oriented
- Time management
- Leadership
- Communication
- Creativity
- Active listening
- Conflict resolution
- Positivity
- Adaptable
Timeline
Restaurant Manager
Backyard Grill and Bar
04.2019 - Current
BBA - Marketing
University of Green Bay
Associate of Arts - Business Management
Fox Valley Technical College
High School Diploma -
Winnebago Lutheran Academy
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