Olivia Jacoby
Gainesville,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Waitress
Yummy House
02.2024 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Picking Team Lead
Midwest Veterinary Supply Inc.
09.2022 - 04.2024
- Prepare orders for shipment by picking, packing, and labeling merchandise.
- Assemble orders and packed items for shipment, conveying orders to shipping personnel.
- Use hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new and current team members by relaying information on company procedures and safety requirements.
- Collected, arranged, and input information into database system.
Waitress/Hostess
Yummy House
05.2017 - 08.2022
- Advised customers about special offerings and menu items to help drive sales.
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout the assigned shift.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Wrote customer food orders on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Manager
Evolution Electric Vehicle
08.2019 - 06.2020
- Set up and maintained paper and electronic filing systems for records, correspondence, and other material.
- Scheduled and confirmed appointments for clients.
- Composed, typed, and distributed meeting notes and reports.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Stocker/Cashier
Dollar Tree
06.2017 - 08.2018
- Greeted customers entering the store and responded promptly to customer needs.
- Itemized and total customer merchandise selection at checkout counter, using cash register, and accept cash and/or card.
- Answered customers' questions about merchandise and advised customers on merchandise selection.
- Stocked shelves and racks with new or transferred merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier/Team Lead
Chick-fil-A
06.2014 - 05.2018
- Monitored self-checkout systems and provided help in resolving complex problems.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet a wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Business
College of Central Florida
Ocala, FL12.2019
High School Diploma -
Olympia High School
Orlando06-2016
Skills
- Multilingual communicator
- Adapt to fast-paced environments
- Meticulous attention to detail
- Efficient at acquiring new skills
- Dedicated professional
- Administrative expertise
- Commitment to exceptional customer service
Languages
Spanish
Professional Working
English
Full Professional
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Waitress
Yummy House
02.2024 - Current
Picking Team Lead
Midwest Veterinary Supply Inc.
09.2022 - 04.2024
Assistant Manager
Evolution Electric Vehicle
08.2019 - 06.2020
Stocker/Cashier
Dollar Tree
06.2017 - 08.2018
Waitress/Hostess
Yummy House
05.2017 - 08.2022
Cashier/Team Lead
Chick-fil-A
06.2014 - 05.2018
Associate of Arts - Business
College of Central Florida
High School Diploma -
Olympia High School
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