Olivia Jacquin
Marthasville,MO
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Intership
DMR Events
01.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Helped mainly in the accounting part but helped wherever I was needed in the office
Receptionist
Washington Vet Clinic
09.2020 - Current
- Answered the phone and directed calls accordingly or schedules appointments or answered clients questions
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Answered phone promptly on a multi line system and direct high volume of calls
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.
- Communicate effectively and efficiently
Education
High school diploma -
Washington High School
Washington, MOBachelor of Science - Accounting
University of Missouri - St Louis
St Louis, MO05.2027
Associate of Arts - Accounting
East Central College
Union, MO12.2023
Skills
- Front Desk
- Data Entry
- Clerical Experience
- Multi-line Phone Systems
- Phone Etiquette
- Medical Coding
- Transcription
- Medical Records
- Anatomy Knowledge
- Incoming Call Reception
- Telephone Skills
- Greeting Visitors
- Filing
- Word
- Outlook
- Powerpoint
Timeline
Intership
DMR Events
01.2024 - Current
Receptionist
Washington Vet Clinic
09.2020 - Current
High school diploma -
Washington High School
Bachelor of Science - Accounting
University of Missouri - St Louis
Associate of Arts - Accounting
East Central College
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