Olivia Jamel
Vacaville,CA
Summary
Dynamic leader with a proven track record at 7 For All Mankind and Pet Supplies Plus, enhancing customer satisfaction and fostering a culture of continuous improvement. Skilled in workflow management and employee motivation, adept at multitasking and adaptability. Demonstrates exceptional decision-making and verbal communication, driving team efficiency and organizational success.
Overview
9
9
years of professional experience
Work History
Team Lead
Pet Supplies Plus
Vacaville, CA
03.2025 - Current
- Led team in daily operations, ensuring efficient workflow and adherence to store policies.
- Coordinated staff schedules to optimize coverage during peak hours, improving customer satisfaction.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced animal care by implementing efficient feeding and cleaning routines.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Maintained accurate records of animal care activities, ensuring compliance with industry standards and regulations.
Supervisor
7 For All Mankind
Vacaville, CA
11.2023 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
Office Assistant
Dr. Bruce R Carlton MD INC
Vacaville, CA
03.2017 - 12.2022
- Expedited document processing with accurate data entry and timely filing.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
High School Diploma -
Vacaville Christian High School
Vacaville, CA06.2023
Skills
- Goal oriented
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Conflict resolution
- Verbal and written communication
- Safety protocols
- Workflow management
- Multitasking Abilities
- Time management
- Adaptability
- Reliability
- Self motivation
Timeline
Team Lead
Pet Supplies Plus
03.2025 - Current
Supervisor
7 For All Mankind
11.2023 - 03.2025
Office Assistant
Dr. Bruce R Carlton MD INC
03.2017 - 12.2022
High School Diploma -
Vacaville Christian High School