Olivia James
Corning
Summary
Results-driven and compassionate Registered Clinical Counselor (RCC) with experience in direct patient care within the healthcare sector. Adept at monitoring vital signs, implementing individualized care plans, and maintaining meticulous patient records while consistently delivering high-quality care. Proven ability to respond swiftly and effectively to emergencies, manage diverse patient caseloads, and enhance patient outcomes through collaborative teamwork and keen attention to detail. Certified in CPR and First Aid, authorized to work in the U.S. for any employer, and committed to fostering a supportive environment that prioritizes patient well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
GENTLEBROOK
Coshocton, OH
12.2025 - Current
- Provided direct patient care, monitoring vital signs, and assisting with activities of daily living
- Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
- Maintained accurate and up-to-date patient records
- Responded promptly to emergency situations by assessing the situation, initiating appropriate interventions, and notifying the healthcare team
- Managed a caseload of 4 patients per shift while ensuring high-quality care delivery
- Monitored patients' condition changes closely and reported any abnormalities or concerns to the healthcare team
- Implemented infection control measures to prevent the spread of diseases within the healthcare facility
Texas Roadhouse Hostess
Texas Roadhouse
Clarksburg, WV
09.2024 - 12.2025
- Created a warm and friendly atmosphere by greeting and welcoming guests upon arrival, enhancing guest satisfaction
- Coordinated special requests or accommodations for guests with specific needs, improving overall guest experience
- Strengthened customer loyalty by developing strong relationships with regular customers through personalized service
- Reduced customer dissatisfaction by providing accurate wait time estimates to guests
Chick-Fil-A Team Member
Chick-fil-A Restaurants
Clarksburg, WV
10.2023 - 09.2024
- Demonstrated strong communication and sales skills by collaborating with team members to deliver excellent customer service
- Enhanced customer satisfaction by ensuring each guest received attentive and friendly service
- Contributed to team efficiency by supporting coworkers during busy periods
Dairy Queen Crew Member
Dairy Queen
Salem, WV
05.2023 - 10.2023
- Delivered exceptional customer service by greeting and assisting customers in a friendly and efficient manner, increasing repeat business
- Processed transactions accurately and efficiently using the cash register, minimizing errors
- Ensured smooth operations during peak hours by collaborating with team members
- Increased sales by suggesting upsells to customers based on their preferences
- Maintained optimal inventory levels by monitoring and replenishing stock of ingredients and supplies
Education
High school diploma -
Doddridge County High School
West Union, WV05.2025
Skills
- Group home experience
- Patient interaction
- Assisted living
- Clear language communication
- CPR
- basic math
- Cash handling
- Attention to detail
- Microsoft Word
- Microsoft PowerPoint
- First aid
- Microsoft Excel
- Caregiving
- Greeting customers
- Client interaction via phone calls
- Applied behavior analysis
- HIPAA
- Weight handling in the workplace
- Hoyer lift
- Point of Sale (POS) systems
- Phone etiquette
- Communication skills
- Computer skills
- Basic life support
- Data entry
- Direct support
- Customer service
Certification
- Food Safety Certification April 2025 to April 2027
- Driver's License
- CPR Certification
- First Aid Certification
- Food Handler Certification
Languages
English
Spanish - Intermediate
Timeline
Resident Care Coordinator
GENTLEBROOK
12.2025 - Current
Texas Roadhouse Hostess
Texas Roadhouse
09.2024 - 12.2025
Chick-Fil-A Team Member
Chick-fil-A Restaurants
10.2023 - 09.2024
Dairy Queen Crew Member
Dairy Queen
05.2023 - 10.2023
High school diploma -
Doddridge County High School