Olivia Jeffers

Demonstrates proficiency in taking patient's medical history, administers injections when appropriate, assists physician with biopsies and procedures, follow through with prior authorizations and doctor referrals, clean and sterilize patient exam rooms, knowledge of HIPAA and EMR systems, provide compassionate care for patients while addressing their concerns and ensuring a positive experience.

Thoroughly reviewed tax forms in a timely manner to process payments, contacted customers directly to resolve any tax form issues, corrected invoices for any errors, provided excellent customer service.

Reduced delinquency rates by implementing effective collection strategies, answered inbound calls in a timely manner, transferred calls to appropriate departments.

Successfully cancelled customer's previous insurance in a timely manner, prepared documents to be mailed out to new customers, scanned documents and filed paperwork, collected payments, answered multi-line phones.