Olivia Johnson
Boston,MA
Summary
Experienced healthcare access professional with a proven ability to ensure smooth patient admissions and registration processes. Collaborative and adaptable, adept at achieving organizational goals and quickly responding to changing needs. Skilled in effective patient communication, insurance verification, and data management, providing reliable support in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Lahey Hospital and Medical Center
09.2023 - Current
- Perform a variety of functions to support an accurate, safe and customer-focused patient access process
- Ensure that all proper patient financial and demographic information is obtained and processed
- Handle patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests
- Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved
- Explains the registration process to patients and responds to patient questions
- Processes patient co-payments, co-insurance, deductibles and balances due
- Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day
- Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter
- Responds to patient concerns and potential patient safety issues accordingly
Clinical Office Coordinator
Emerson Hospital
11.2021 - 08.2023
- Greeted patients upon arrival in a professional manner
- Processed patients quickly and accurately through Epic for future appointments, surgeries and/or testing as appropriate for patient care
- Captured and entered high quality patient demographic and financial information
- Prepared patient charts according to the daily schedule and verify insurance referrals or authorizations
- Identified insurance coverage and payer requirements for office and hospital services, processed insurance verification and other basic benefits information for patients as necessary
- Maintained orderliness of reception area and front desk ensuring patient confidentiality
- Answered incoming phone calls in a professional manner and schedule patient appointments
- Ordered necessary office and medical supplies and insures security or all medications
- Communicated with physicians offices and staff in a timely and professional manner
- Collected co-payments and reconciled daily logs
- General assistance with faxing, scanning, and importing documents into EMR
- Assisted in opening and closing the office
In – Store Stylist and Corporate Intern
Sara Campbell Ltd.
05.2018 - 12.2022
- Build and establish successful relationships with clients to provide advice and recommendations for special occasions and professional events
- Maintain a thorough knowledge of women's classic apparel throughout24 stores across the nation
- Key holder, with responsibilities for opening and closing the store
- Locate and ship merchandise in other stores, process sales orders, and complete transactions on POS systems, Springboard and Clover
- Perform complete inventory count of entire store for women's occasion/work attire and accessories
- Communicated effectively and negotiated with vendors to place purchase orders for accessories including handbags, fashion scarves and wraps, jewelry, cold weather and fur, gifts and other items
- Analyzed and ran multiple reports on best sellers, refills, inventory levels, and other necessary data
- Planned and allocated accessory orders based on various factors such as sales history, demographics, location, etc., in different regions across24 stores
- Attended all photoshoots to facilitate the set-up, breakdown, social media posts, and dressing models for our website and in-store lookbook
- Created and processed transfers and reallocated merchandise amongst stores, based on sales needs
- Assisted with social media posts to Instagram and Facebook, streamed live videos, and updated item descriptions for our website
- Supported the production team in the design process and with collection fittings
- Priced items that are ordered and assisted the warehouse with shipping and keeping track of inventory
- Confirmed that received orders are in salable condition, followed up with vendors as needed
Intern Promoted to Associate
Sonya's Clothing
09.2019 - 03.2020
- Assisted store owner in all facets of buying: met with representatives, attended trade shows, and placed online orders
- Promoted and stimulated business through various social media outlets, such as Instagram and Facebook by creating advertisements, campaigns and promotions for store events, managed store website by updating new merchandise and inventory regularly
- Merchandised the store, created displays and styled mannequins to tell a story and highlight new arrivals with sportswear and formal wear collections, accessories and shoes, offered advice and recommendations to clients for special occasions, such as prom, winter ball, fall harvest and weddings
- Presented multiple lines including PicaDilly, Katherine Way, Baciano and more at NEAC trade show
Fashion Intern
Showroom Delfina
01.2019 - 05.2019
- Managed clients and communicated with buyers to initiate appointments, in the showroom and on the road, for women's multi-brand contemporary showroom
- Researched and targeted new accounts, and managed database utilizing systems such as JOOR, Seladex, and NUOrder
- Cultivated social media posts and tracked analytics and data, while connecting with media audience
- Presented collections for Adelyn Rae at Coterie tradeshow to clients, completed orders through JOOR, and assisted in the preparation and breakdown of Coterie and other trade shows
Education
Bachelor of Science - Textile Marketing
The University of Rhode Island
Kingston, RI05.2020
Textile Marketing
Kent State University
Manhattan, NY05.2019
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Healthcare systems navigation
- Team collaboration
- Client relations
- Excellent communication
Timeline
Patient Access Representative
Lahey Hospital and Medical Center
09.2023 - Current
Clinical Office Coordinator
Emerson Hospital
11.2021 - 08.2023
Intern Promoted to Associate
Sonya's Clothing
09.2019 - 03.2020
Fashion Intern
Showroom Delfina
01.2019 - 05.2019
In – Store Stylist and Corporate Intern
Sara Campbell Ltd.
05.2018 - 12.2022
Bachelor of Science - Textile Marketing
The University of Rhode Island
Textile Marketing
Kent State University
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