Olivia Johnson
Midlothian,IL
Summary
Results-oriented professional with experience in retail management and Customer Service. Prioritizes Communication, Compassion, and Care for all humans. Skilled in problem-solving and customer service, with a proven ability to enhance engagement and satisfaction through tailored instructional approaches and effective teamwork.
Overview
11
11
years of professional experience
Work History
home school teacher
Self Employed Services
Midlothian, IL
01.2019 - Current
- Developed tailored lesson plans to meet individual student learning needs.
- Implemented diverse teaching strategies to enhance student engagement and comprehension.
- Organized educational activities promoting critical thinking and creativity among students.
- Monitored student progress, providing timely feedback and support for improvement.
Assistant Retail Manager
Star Beauty Supply
Chicago, IL
06.2015 - 08.2020
- Led team in implementing inventory management systems, enhancing stock accuracy and reducing discrepancies.
- Trained staff on customer service best practices, improving overall client satisfaction ratings.
- Developed and executed promotional strategies to boost sales during key retail events.
- Analyzed sales data to identify trends, informing product selection and merchandising strategies.
- Engaged directly with customers to offer assistance and resolve complaints.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2027
Skills
- Communication
- Customer Service
- Customer engagement
- Multi-line phone operation
- Computer proficiency
- Data entry
- Compassion
- Understanding
- Patience
- Group and individual instruction
Timeline
home school teacher
Self Employed Services
01.2019 - Current
Assistant Retail Manager
Star Beauty Supply
06.2015 - 08.2020
Bachelor of Science - Business Administration
Colorado Technical University