Olivia Jones

• Listen to scanners for police, fire, and EMS dispatch.
• Identified story ideas from phone calls, emails, social media sites, and internet.
• Assigned stories and breaking news to reporters for coverage.
• Acted as main point of contact in newsroom.
• Attended meetings with news directors to brainstorm and determine ways to improve our team.
• Provided news coverage as reporter when needed.
• Wrote scripts for newscasts and stories to update website.

• Worked alongside reporters, photojournalists, producers, and digital team to gain knowledge in each department.
• Presented news by researching, developing, and covering field news events.
• Interviewed guests on specific topics.
• Wrote and submitted accurate, engaging and fact-checked stories.

American Eagle, September 2016-December 2019

Shop Local Kentucky, December 2021-July 2022

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product purchases and returns.