Olivia Jones
Oklahoma City,OK
Summary
Dedicated Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
North Star
01.2020 - Current
- Manage rent collections for 628 units, late notices, work with attorney to file evictions, and lockouts.
- Keep accurate records of all tenant communication to keep delinquency on track to meet our monthly goal percentage.
- Process invoices and payables.
- Process notices to vacate and move-outs, move-out walks to asses for any damages, and maintenance make ready time.
- Implement scheduled rent increases, ensure resident retention by responding to all questions, complaints and work order requests in timely manner.
- Walk property regularly and inspect for cleanliness, lease violations and curb appeal.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Work alongside maintenance supervisor to schedule make readies, work orders, and property needs to ensure efficiency.
- Trained new hires on company policies, procedures, and software applications.
- Supervise all leasing operations, calls, tours, promotions, and application process.
- Create property marketing material for any specials, events, and social media.
Assistant Manager
QuikTrip
08.2013 - 05.2020
- Developed strong working relationships with staff of up to 15 people, fostering a positive work environment.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Memorial High School
Tulsa, OK05.2012
Skills
- Property Maintenance
- Tenant issue resolution
- Payment Collection
- Property tours and inspections
- Relationship building and rapport
- Housing regulations
- Rent collection
- Staff Management
- Problem-Solving
- Multitasking
Certification
- Certified Apartment Leasing Professional - 2023-Current
Timeline
Assistant Property Manager
North Star
01.2020 - Current
Assistant Manager
QuikTrip
08.2013 - 05.2020
High School Diploma -
Memorial High School
- Certified Apartment Leasing Professional - 2023-Current
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