HubSpot
Olivia Jones
Conroe,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Enablement Manager
ICOM AI; Foundation Automotive
11.2023 - 08.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Regional Sales Manager
ICOM AI; Foundation Automotive
01.2023 - 11.2023
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Executed successful promotional events and trade shows.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Solutions Director
ICOM AI; Foundation Automotive
09.2022 - 01.2023
- Managed a team of 15-20 agents located at an offsite call center in Cabo San Lucas
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
BDC Manager
Foundation Automotive
08.2021 - 09.2022
- Managed a team of up to 30 agents within a centralized BDC handling leads for 7 Texas based dealerships
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Leveraged technology to respond to customer website, social media and email inquiries.
- Offered incentives to reschedule no-show and canceled appointments.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Posted appointments on internal board to notify sales department.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Logged customer comments in dealer management system for follow-up.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Helped team achieve goals to boost sales and build morale.
BDC Manager
Henson Brand Dealerships; Foundation Automotive
02.2021 - 08.2021
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Logged customer comments in dealer management system for follow-up.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Helped team achieve goals to boost sales and build morale.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Leveraged technology to respond to customer website, social media and email inquiries.
- Offered incentives to reschedule no-show and canceled appointments.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Posted appointments on internal board to notify sales department.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
BDC Representative
Henson Brand Dealerships; Foundation Automotive
10.2020 - 02.2021
- Utilized consultative selling skills to identify key trends.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Receptionist
Henson Brand Dealerships; Foundation Automotive
03.2020 - 10.2020
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Some College (No Degree) - Public Relations, Advertising, And Applied Communication
Sam Houston State University
Huntsville, TXHigh School Diploma -
Cuero High School
Cuero, TX05.2017
Skills
- Pipeline Management
- Customer Segmentation
- Content Development
- Collaborative mindset
- Sales Coaching & Management
- Performance Management
- Vendor Management
- Lead Generation
- Sales Reporting & KPI Tracking
- Market Research
- Systems and software expertise
Software
Microsoft Office
Stripe
VinSolutions
Slack
Google Sheets
ZoomInfo
Timeline
Sales Enablement Manager
ICOM AI; Foundation Automotive
11.2023 - 08.2024
Regional Sales Manager
ICOM AI; Foundation Automotive
01.2023 - 11.2023
Solutions Director
ICOM AI; Foundation Automotive
09.2022 - 01.2023
BDC Manager
Foundation Automotive
08.2021 - 09.2022
BDC Manager
Henson Brand Dealerships; Foundation Automotive
02.2021 - 08.2021
BDC Representative
Henson Brand Dealerships; Foundation Automotive
10.2020 - 02.2021
Receptionist
Henson Brand Dealerships; Foundation Automotive
03.2020 - 10.2020
Some College (No Degree) - Public Relations, Advertising, And Applied Communication
Sam Houston State University
High School Diploma -
Cuero High School
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