Olivia Jones-Dudubo
Administration
Pflugerville,TX
Summary
I am a highly motivated individual always looking for a challenge. Astute Administrative Assistant / Executive assistant with commitment to customer service and assistance. Reliable, attentive professional with many talents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
16
16
years of professional experience
Work History
Office Manager/ Office Team Specialist
Apex Systems, Whole Foods Market
Austin, TX
07.2021 - Current
- Manage calls coming into the reception line
- Assisting various departments with administrative support
- Workstation setup for employees
- Trouble shooting for office equipment
- Ordering supplies for the office and team members
- Maintain the office calendars while ensuring no over booking of the various conference rooms and or managers appointments
- Updating and generating office procedures for day-to-day workflow
- Organize office and company wide events for the Austin TX area
- Maintain security protocols as well as working closely with our security team to maintain office safety
- Daily walkthroughs to maintain cleanliness of reception and common areas, conference rooms, mother and wellness rooms, and bathrooms
- Weekly appliance and kitchen cleaning (microwaves, toaster oven, electric water boiler, coffee urns, jura, and fresh fridge and periodic freezer cleanouts)
- Assist TMs with shipping questions and maintain shipping supplies and equipment
- Receive, sort, and deliver incoming mail, packages, and courier deliveries
- Create personal shipping labels for all Team Members
- Manage ordering process through Coupa, UNFI, and UBEO,
- Provide basic office supplies in kitchen areas, shipping rooms, supply/copier rooms, conference rooms, and first aid cabinets
- Master supply list
- Audio Visual Support, Walk team members through tier one AV support
- Assist Facilities team with furniture reconfigurations and moves and data/electrical build outs as necessary
- Establish office management protocols and supplies for opening of a brand-new satellite office
- Generate/build relationships within the various departmental teams and ensure that each team is receiving quality care by all Office Team members
- Onsite contact for any vendor maintenance or report
- Create work orders for vendors through Verisae and IMPAK applications
- Maintain all AV equipment in each room and provide Tier 2 support as needed
- Desk and conference phone configuration and support
- Provide updates on space and special events
- Serve all employee request while supplying professional communication and follow up
- Ensure proper signage is up to date and displayed accordingly
- Work with property management for light replacement, facility appliance malfunction, and HVAV issues
- Work with Janitorial services (AJS&PJS) for spills, trash removal, conference room and kitchen upkeep, and one-off deep cleanings when needed
- Monthly Repair & Maintenance reporting for facilities and appliances (including printers and ice machines)
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized office space by streamlining daily operations and introducing new procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Trained team members in successful strategies to meet operational and office targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Warehouse Staff
Amazon Prime Now
Austin, NV
09.2021 - 12.2021
- Packing Amazon orders that come into the system
- Stock items within the warehouse
- Setup Amazon Flex Delivery stations
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Administrative Assistant/ Warehouse Assistant
CWS Corporate Housing
10.2019 - 07.2021
- Managing of phone lines and handling general Administrative duties
- Handle outgoing and incoming mail including FedEx, UPS and LSO
- Ordering of all office supplies
- Maintain a neat and clean work environment
- Maintain cleanliness of breakroom, rest rooms and janitorial closet
- Maintain the office calendars while ensuring no over booking of the various conference rooms and or managers appointments
- Organize office activities and celebrations
- Point of contact for all contractors, janitorial staff and vendors
- Worked side by side with the human resources department to ensure that HIPPA and OSHA regulations were being met as well as helping out in the employee relations division
- Compile receipts and invoices as well as handle expense reports for HR department
- Handle office correspondence for closures, office updates and changes within the company
- Worked in the warehouse helping with stocking, organizing, and packing up houseware
- Assisted the warehouse delivery specialist with apartment setups
- Ensure the main reception phone line has up to date information as well as Holiday greeting being set
- Maintain and update the companies corporate phone directory and Organizational chart
- Screening calls and routing them to the appropriate department
- Process all new hire gifts as well as updating their information into the system
- Created milestone gift packages for employees celebrating a milestone anniversary with the company
- Handle company travel (hotel, rental cars and flights)
- Manage all bookings and reservations for Company needs
- Ensure that the office has been thoroughly sanitized during the COVID-19 pandemic
- Build relationships with various property managers and clients that we house
Receptionist
ALL ABOUT PEOPLE
05.2019 - 10.2019
- Managing of phone lines and handling general Administrative duties
- Handle outgoing and incoming mail including FedEx, UPS and LSO
- Ordering of office supplies
- Maintain a neat and clean work environment
- Maintain cleanliness of breakroom, rest rooms and janitorial closet
- Maintain the office calendars while ensuring no over booking of the various conference rooms
- Organize office activities and celebrations
Receptionist
ROTH STAFFING, Go
04.2019 - 05.2019
- Handle inbound and outbound customer calls
- Send out emails to underwriting department to process loans
- Generate new lead profiles
- Assist loan agents with document verification
- Provide customers with loan status
Receptionist/ Administrative Assistant
ADDISON GROUP
06.2018 - 04.2019
- Handled main multiline switchboard
- Send out office emails
- Generated office reports
- Handle all I-9 verifications for candidates
- Setup background checks for candidates
- Emailed testing materials to candidates
- Assisted with application process
- Helped contract candidates operate their Kronos accounts
- Mailed live checks to candidates that didn’t have direct deposit
- Maintained housekeeping throughout the facility
- Ordered lunch for office functions
- Processed and distributed access badges and car stickers
- Reformatted resumes for candidates looking to be placed with a contract site
- Manage the office calendars to ensure no over booking as well as ensuring that everyone is properly using the calendar
- Planned company event, marketing events for the branch
- Managed the front office as well as scheduling maintenance
- Prepared conference rooms and skype rooms for meeting and or appointments
- Plan company team building activates as well as holiday parties
- Setup conference rooms for meetings and internal interviews
- Handled all customer service-related issues for all departments
Sales Agent
Coach Outlet
Round Rock, TX
10.2018 - 01.2019
- Assisted customers with questions and concerns per purchases, store sales as well as return policies
- Worked the cash register (POS system)
- Handled stock inventory, ensuring that all ordered items were received and stored away
- Marked down products during store sales
- Provided setup and breakdown of manikins as well as display tables and windows
- Assisted with opening and closing the store
- Provided clear communication with managers per employees calling off
Customer Service, Counter& Phone
TRAVIS CENTRAL APPRAISAL DISTRICT
Austin, TX
12.2016 - 05.2018
- Received homestead exemption application from taxpayers at front counter
- Processing homestead, disability and over 65 applications and sending direct mail correspondence to taxpayers requesting more information
- Provided denial information via letter to tax payers
- Assisted with customer questions and concerns via the multi- phone line and front counter
- Assisted with checking taxpayers in and out of the facility
- Assisted with protest season informal hearing
General Manager/ Administrative Assistant
MELANIE FITNESS CENTER
Dolton, IL
01.2016 - 11.2016
- Processed in-house gym memberships
- Answered multiple phone lines
- Handled customer’s complaints and all customer service related issues
- Operated cash register as well as processing refunds
- Generated various company reports
- Ordered company supplies and gifts
- Scheduled appointments and provide tours of the facility
- Generated various membership drives to increase enrollment
- Incorporated diverse classes for member’s enjoyment
- Opened and closed the facility
- Held monthly Staff meeting
- Budgeted companies finances
- Trained new employees
- Scheduled maintenance throughout the facility
- Hired new trainers and handled all record keeping of certifications and licensing
- Put together back to school drives, Thanksgiving food drives and winter coat give away
- Processed payroll
- Managed 19 employees as well as the additional 8 summer teen work program members
Executive Assistant
LEGACY STRATEGIES GROUP, LLC
Chicago, IL
07.2011 - 11.2015
- Process Life, Health and Retirement Insurance applications
- Process Mutual Funds
- Answer multiple telephone lines
- Copy, fax and print, and ship documents
- Handled company event planning and travel planning
- Scheduled office appointments and annual reviews
- Received and processed various insurance payments
- Data Entry utilizing ACT! Database
- Managed multiple email accounts
- Updated the Company's website and send out new letters to client via email
- Manage the company's social media sites (LinkedIn, Facebook etc.)
- Verified insurance and make sure HIPPA forms are signed and processed
- Processed death claims
- Handled front office registration
- Handled light housekeeping duties
- Ordered and stocked all office supplies
- Schedule maintenance visits
- Handled all customer service issues
Daycare Assistant Director/Executive Administrative Assistant
YOUNG ACHIEVERS ACADEMY
Chicago, IL
11.2013 - 04.2015
- Process applications for enrollment and renewal for clients
- Schedule and organize field trips
- Organize and conduct staff meetings as well as parent teacher conferences
- Setup IEP meeting with parents and teachers
- Handle daycare payments
- Process payroll for staff
- Prepare grocery list and school lunch schedule for the week
- Handle customer complaints as well as suggestions
- Assist inside the class roll
- Attend Henry Booth House meeting for Grant funding and services
- Planned all company events, school marketing events and Scholarship programs
Telephone Interviewer/ Customer Service Rep
NORC
Chicago, IL
05.2009 - 08.2011
- Work for a non-profit organization dedicated to conducting high-quality social science research in the public interest
- Conduct phone interviews that are part of a major effort by the federal government
- Used basic data entry skills on a day to day basis to input demographic information as well as various opinions, complaint's and comments into the computer system
- Data Prep work
- Worked the mailroom sorting mail, and organizing survey's that was mailed into the office
- Scheduled appointments for surveys to be conducted.
Store Supervisor
CEDAR POINT AMUSEMENT PARK
Sandusky, OH
05.2006 - 08.2006
- Handled customer Complaint's
- Interacted with all patrons, and maintained a high level of customer service
- Monitored shipments and inventory
- Provided Information on area attractions
- Helped to maintain the tidiness of the store
- Worked the cash registered
- Input store earning into the computer every night
- Supervised employees
- Processed payroll
Telemarketer
WEST TELEMARKETING, MBNA Credit Card
Hampton, VA
06.2005 - 05.2006
- Signed up callers for credit card
- Handled complaint's
- Basis data entry procedures into the computer
- Basis Data entry of clients information
- Update database records
Education
TABC Certified -
Currently studying for TREC Real Estate Exam - undefined
ASHFORD UNIVERSITY
BA - Business Entrepreneurship
EVEREST COLLEGE
High School Diploma - undefined
KENWOOD ACADEMY
Skills
Process and procedure development
Critical Thinking
Decision Making
G-Suite
Google Workspace
Organization and Time Management
Conflict Resolution
Planning and Coordination
Collaboration
First Aid/CPR
Excellent Communication
Written Communication
Data Management
Timeline
Warehouse Staff
Amazon Prime Now
09.2021 - 12.2021
Office Manager/ Office Team Specialist
Apex Systems, Whole Foods Market
07.2021 - Current
Administrative Assistant/ Warehouse Assistant
CWS Corporate Housing
10.2019 - 07.2021
Receptionist
ALL ABOUT PEOPLE
05.2019 - 10.2019
Receptionist
ROTH STAFFING, Go
04.2019 - 05.2019
Sales Agent
Coach Outlet
10.2018 - 01.2019
Receptionist/ Administrative Assistant
ADDISON GROUP
06.2018 - 04.2019
Customer Service, Counter& Phone
TRAVIS CENTRAL APPRAISAL DISTRICT
12.2016 - 05.2018
General Manager/ Administrative Assistant
MELANIE FITNESS CENTER
01.2016 - 11.2016
Daycare Assistant Director/Executive Administrative Assistant
YOUNG ACHIEVERS ACADEMY
11.2013 - 04.2015
Executive Assistant
LEGACY STRATEGIES GROUP, LLC
07.2011 - 11.2015
Telephone Interviewer/ Customer Service Rep
NORC
05.2009 - 08.2011
Store Supervisor
CEDAR POINT AMUSEMENT PARK
05.2006 - 08.2006
Telemarketer
WEST TELEMARKETING, MBNA Credit Card
06.2005 - 05.2006
TABC Certified -
Currently studying for TREC Real Estate Exam - undefined
ASHFORD UNIVERSITY
BA - Business Entrepreneurship
EVEREST COLLEGE
High School Diploma - undefined
KENWOOD ACADEMY