Summary
Work History
Education
Skills
Timeline
Generic
Olivia Jordan

Olivia Jordan

Educator
Columbia,SC

Summary

Perceptive, hardworking, and passionate educator eager to secure entry-level Financial Aid Advisor position. Possess a solid record of accomplishment in attaining and surpassing targets during 18-year career. Talented administrative and customer service professional knowledgeable about admission and financial aid processes. Excellent problem-solving, relationship-building and communication skills.

Work History

CAREER HIGHLGHTS

(Various)
  • Advise students and parents of academic standards and requirements for success
  • Managed budget, schedule and performance of programs and identified and drove countermeasures for projects with budget and time challenges.
  • Gather and analyzed student data to determine best course of study
  • Create atmosphere conducive to exchanging innovative ideas, respect, and sense of community
  • Generate test, attendance, and grade reports to track student’s growth and recession
  • Adheres to state and local laws regarding confidentiality of student information
  • Assist students with college applications and applying for financial aid using FAFSA
  • Respond to inquiries and/or questions regarding student grades, attendance, and health
  • Provide students with checklists, deadlines, and websites for college choice(s)
  • Encourage students to explore military options for financial assistance
  • Acquired relationships within community to provide homeless families with hygiene and undergarments items and food baskets during holiday season
  • Initiated yearly graduate program for all children and adults graduating from school, university, or college
  • Collaborated with college and university staff to coordinate student outreach and support for AVID students enrolling at post-secondary institutions
  • Authored presentations and documentation for distribution to current and prospective students.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Helped students sign up and design for payment plans.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Assisted with onboarding of new employees.
  • Compiled and analyzed data to produce reports.
  • Supported staff on special assignments and ad hoc projects.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

EDUCATOR

Middle/High School
  • Developed and implemented lessons that coincided with district’s curriculum
  • Effectively modeled and mentored novice teachers
  • Provided students and parents with after-school learning opportunities
  • Disaggregated and presented standardized data, current year pretest, and benchmark data to staff
  • Created visual representations of school’s academic progress for data room
  • Coordinated, facilitated, and/or conducted Mathematics Department monthly meetings
  • Developed curriculum pacing guides for mathematics educators
  • Researched new strategies and techniques to implement in mathematics classrooms
  • Create student recruitment plan for Advancement Via Individual Determination (AVID)
  • Collaborated with feeder schools to implement recruitment process
  • Set up interviews and initial parent meeting to communicate priorities related to AVID program
  • Developed system for hiring, recruiting, and training tutors.

NATIONAL CRIME INFORMATION CENTER SPEACIALIST

Department Of Corrections
  • Maintained, monitored, and logged all calls received and made within National Crime Information Center (NCIC) program for outstanding and escaped inmates.
  • Organized, processed, and disseminated information to appropriate authorities
  • Coordinated public safety responses to multiple agencies
  • Responded to inquiry and calls from law enforcement and emergency personnel in field
  • Performed computer record searches
  • Checked warrant status on field detainees and in custody inmates.
  • Confirmed and abstracted warrant information
  • Relayed information verbally and written to other agencies and field officers
  • Processed reports and warrants
  • Reviewed law enforcement reports to abstract information for statistical reports
  • Entered data into law enforcement information systems relating to wanted persons

BENEFITS SPECIALIST

Humana Military Healthcare Services
  • Counseled active duty and family members on program requirements, military benefits, and appeals process
  • Received and responded to inquiries from beneficiaries, DoD Components, and other agencies
  • Assured referrals to outside entities for active duty and family members were processed in timely manner
  • Perform daily briefings to new family members
  • Maintained utmost discretion in dealing with sensitive topics.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.

Education

Master of Arts - Education; Curriculum and Instruction

University of Phoenix
Killeen, TX
05.2010

Bachelor of Science - Interdisciplinary Studies

Tarleton State University-Central Texas
Killeen, TX
05.2004

Associate of Science - Paralegal Studies and Office Administration

South College
Montgomery, AL
05.1995

Skills

  • 10-Key Data Entry
  • Analytical and Critical Thinking
  • Manage Complaints
  • Invoice Preparation
  • Portfolio Preparation
  • Applicant Counseling
  • Microsoft Office
  • Student Interviewing
  • Application Processes
  • Document Tracking
  • Program Options
  • Application Analysis
  • Verification Processes

Timeline

CAREER HIGHLGHTS

(Various)

EDUCATOR

Middle/High School

NATIONAL CRIME INFORMATION CENTER SPEACIALIST

Department Of Corrections

BENEFITS SPECIALIST

Humana Military Healthcare Services

Master of Arts - Education; Curriculum and Instruction

University of Phoenix

Bachelor of Science - Interdisciplinary Studies

Tarleton State University-Central Texas

Associate of Science - Paralegal Studies and Office Administration

South College
Olivia JordanEducator