Summary
Overview
Work History
Education
Skills
Strengths
Certification
Timeline
Generic

Olivia Jowhill

Spring,TX

Summary

Customer-focused and technically proficient professional with 5+ years of experience in call centers, retail, and client support. Proven expertise in troubleshooting software issues, managing high call volumes, and resolving technical inquiries efficiently. Thrives in remote environments and adapts quickly to new platforms. Passionate about delivering impactful support in healthcare and technology-driven settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Agent

Maximus
06.2025 - Current
  • Handled high-volume inbound and outbound calls with Veterans regarding compensation and pension (C&P) exams.
  • Authenticated each caller before releasing or verifying any personal information, ensuring full HIPAA compliance.
  • Verified and updated personal and contact details within the OMS system.
  • Gathered and recorded Veterans’ availability for scheduling and travel.
  • Clearly explained VES and VA procedures, appointment expectations, timelines for exam results, and travel reimbursement steps.

Call Center Representative

Harris County Community Supervision & Corrections Department
01.2024 - 06.2025
  • Provide high-volume support through phone and email for time-sensitive client inquiries.
  • Update confidential records across multiple systems, ensuring compliance with privacy standards.
  • Troubleshoot complex issues independently and escalate cases when necessary.
  • Deliver clear, solution-based responses in a fast-paced remote work environment.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Associate

Walmart
09.2020 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.

Order Picker

Aerotek
01.2020 - 09.2020
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Used scanning tools and internal tracking systems for order fulfillment.
  • Ensured accurate processing and labeling of packages for timely delivery.

Cashier

Sam's Club
06.2019 - 01.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold club memberships and credit card services, exceeding daily sales targets.

Team Member

Panda Express
11.2017 - 07.2020
  • Delivered friendly, accurate service in a high-traffic food service environment.
  • Handled transactions efficiently using POS systems and managed multiple tasks simultaneously
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.


Intern

KPMG
11.2016 - 08.2017
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.
  • Organized financial documentation and processed internal certifications and extensions.


Education

No Degree - Google IT Support

Coursera
11-2025

High School Diploma -

Cics Loomis-Longwood
06-2017

Skills

  • Quality assurance optimization
  • Call quality
  • Inbound/Outbound call reception
  • Customer communications
  • Issue resolution
  • Data entry
  • Payment processing
  • Problem-solving skills
  • System documentation
  • Technical support

Strengths

  • Strong interpersonal and problem-solving skills
  • Ability to document and track support issues clearly
  • Quick to learn new systems and workflows
  • Proven success in remote, independent work settings
  • Calm and professional under pressure

Certification

Technical Support Fundamentals

  • Linux
  • Troubleshooting
  • Binary Code
  • Communication
  • Customer Support

Timeline

Call Center Agent

Maximus
06.2025 - Current

Call Center Representative

Harris County Community Supervision & Corrections Department
01.2024 - 06.2025

Customer Service Associate

Walmart
09.2020 - 07.2023

Order Picker

Aerotek
01.2020 - 09.2020

Cashier

Sam's Club
06.2019 - 01.2020

Team Member

Panda Express
11.2017 - 07.2020

Intern

KPMG
11.2016 - 08.2017

High School Diploma -

Cics Loomis-Longwood

No Degree - Google IT Support

Coursera

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