Olivia Junk
Belleville,MI
Summary
Organized Unit Clerk known for high productivity and efficiency in task completion. Possesses specialized skills in document management, workflow optimization, and team leadership. Excels in communication, proactive problem-solving, and time management, ensuring seamless operations and staff coordination.
Overview
11
11
years of professional experience
Work History
High School Theater Director and Choreographer
Wayne Westland School District
Westland, MI
02.2023 - Current
- Directs rehearsals, guiding actors in character development and performance techniques.
- Develops educational programs integrating theater techniques into the school curriculum.
- Mentors students in acting, stage management, and technical theater skills.
- Evaluates performances, providing constructive feedback to improve future productions.
- Creates original choreography for diverse performances and events.
- Collaborates with dancers to refine movement techniques and expressions.
Inpatient Unit Clerk
Michigan Medicine
Ann Arbor, MI
04.2021 - Current
- Uses Epic regularly to compile records, produce reports and create correspondence meeting day to day needs.
- Verifies patient data and forms.
- Coordinates with other practitioners on behalf of patients to transfer paperwork, set up tests, and ensure all patient files were up to date.
- Facilitates flow of communication and information between nurses, patients, and other departments.
- Delivers an excellent service experience with friendly, compassionate, and helpful demeanor.
- Answers phone calls throughout the day to provide information, set appointments, and take messages.
Fulfillment Associate
Amazon
Romulus, MI
11.2020 - 04.2021
- Followed picking and packing specifications for each type of product.
- Directed distribution of palletized work for up to 4 floors to ensure productive and consistent work flow.
- Trained employees one on one to improve employee morale, safety, and production.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Small Business Manager
Iced Fusion Smoothie Bar
Canton, MI
06.2018 - 02.2021
- Worked one on one with customers to curate individual drink recipes for them based on flavor preference, dietary restrictions, and health goals to ensure customer satisfaction.
- Managed social media accounts to increase engagement.
- Trained, managed and motivated employees to promote professional skill development
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy, and inquiry response.
- Maintained accurate records of all financial transactions related to the small business.
Store Manager
ABC Warehouse
Canton, MI
06.2016 - 06.2018
- Encouraged team-oriented culture with common sales, service, and productivity goals.
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Taught employees how to connect with customers, build trust, and independently handle routine concerns.
- Met regularly with department leaders to update policies and improve team performance.
Store Manager
Pump It Up
Canton, MI
08.2015 - 06.2017
- Delivered excellent customer service by cultivating respect and empathy in every customer interaction.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Office Personnel
ABC Warehouse
Canton, MI
06.2015 - 06.2016
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Managed employee scheduling.
- Trained new employees in all aspects of office practices and procedures.
- Evaluated customer issues and complaints and developed amicable solutions.
- Answered incoming calls and directed messages to the correct party.
Education
High School Diploma -
John Glenn High School
05-2014
Some College (No Degree) -
Eastern Michigan University
Ypsilanti, MISkills
- Strong work ethic
- Independent conflict resolution
- Leadership
- Customer service
- Training and development
- Empathy driven communication
- Medical record management
- Process optimization
- Attention to detail
- Analytical skills
Timeline
High School Theater Director and Choreographer
Wayne Westland School District
02.2023 - Current
Inpatient Unit Clerk
Michigan Medicine
04.2021 - Current
Fulfillment Associate
Amazon
11.2020 - 04.2021
Small Business Manager
Iced Fusion Smoothie Bar
06.2018 - 02.2021
Store Manager
ABC Warehouse
06.2016 - 06.2018
Store Manager
Pump It Up
08.2015 - 06.2017
Office Personnel
ABC Warehouse
06.2015 - 06.2016
High School Diploma -
John Glenn High School
Some College (No Degree) -
Eastern Michigan University