Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Kaihe

Shingle Springs,USA

Summary

Proven in delivering exceptional customer service and support, I excel in fast-paced environments, as evidenced by my tenure at Gold Pan Pizza. My expertise in POS system operations and a strong work ethic have consistently enhanced team performance and customer satisfaction. Demonstrated reliability and effective communication underscore my commitment to excellence.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

5
5
years of professional experience

Work History

Cashier, Pizza Worker, Server

Gold Pan Pizza
01.2020 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Receptionist

Shingle Springs Subaru
10.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Retail Sales Associate

Marshalls
08.2022 - 10.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Hostess

Mikuni Japanese Restaurant And Sushi Bar
08.2021 - 10.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • POS system operations

Timeline

Receptionist

Shingle Springs Subaru
10.2022 - 01.2023

Retail Sales Associate

Marshalls
08.2022 - 10.2022

Hostess

Mikuni Japanese Restaurant And Sushi Bar
08.2021 - 10.2021

Cashier, Pizza Worker, Server

Gold Pan Pizza
01.2020 - 12.2024

High School Diploma -

Penn Foster Career School

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Olivia Kaihe