Olivia Kauffmann
Dubuque
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Medical Associates Clinic
10.2021 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and medical staff, ensuring accurate information exchange.
- Utilized electronic health record (EHR) systems for patient data entry and retrieval.
- Conducted patient check-in/check-out procedures, ensuring compliance with clinic policies and regulations.
- Trained new reception staff on operational procedures, fostering a collaborative team environment.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Cashier/Self Checkout Host
Hy-Vee
10.2016 - 10.2021
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of checkout area, enhancing customer experience.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
Sales Assistant
Claire's Stores
06.2016 - 09.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Collaborated with team members to achieve sales targets and improve store performance.
- Managed visual merchandising, ensuring displays were appealing and aligned with brand guidelines.
- Conducted stock replenishment to maintain optimal inventory levels and minimize stockouts.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Seton Home Study School
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Office administration
- Mail management
- Documentation
- Typing and filing
- Customer service
- Organization and time management
Timeline
Medical Receptionist
Medical Associates Clinic
10.2021 - Current
Cashier/Self Checkout Host
Hy-Vee
10.2016 - 10.2021
Sales Assistant
Claire's Stores
06.2016 - 09.2016
High School Diploma -
Seton Home Study School