Olivia Kemerer
Lakewood,OH
Summary
Creative Customer Service professional with a proven track record at Sherwin Williams, blending expertise in customer support, management, and sales. Excelled in training and mentoring, leading to enhanced team performance and customer satisfaction. Skilled in providing expert guidance on color selection, product recommendations, and resolving problems for retailers and homeowners
Overview
8
8
years of professional experience
Work History
Color Support Representative
Sherwin Williams
02.2024 - Current
- Executing several color focused projects including applying color theory and design principles to create multiple visually appealing palettes for home interior use
- Digitally scanning achieved color swatches and building material samples into our company database (X-Rite) which improves work stability for the team as well as our service to retailers/homeowners
- Provides expert advice while resolving problems and articulating personalized color consultations to our customers and valued retailers through phone and email
- Collaborates with Virtual Color Consultants, Color Marketing, E-business, and Technical Support to provide accurate information
Color Support Agent
Sherwin Williams
09.2023 - 02.2024
- Provides extensive customer support by addressing inquiries related to color, products, and the Sherwin Williams Brand as a whole
- Demonstrates strong attention to detail in color trends and brand updates (including Valspar, Minwax, Cabot, Do It Best, Thompsons, and Sherwin Williams) through Knowledge Based Articles, Educational Courses, and Team Collaborative Projects
- Maintains detailed records of the customer interactions and feedback given using Salesforce
National Recruiter
Planet Healthcare
08.2022 - 08.2023
- Managed all phases of recruitment including sourcing strategies, cold calling, talent recruitment, interview preparation, and on-boarding
- Collected job requirements, posted job descriptions, screened candidates, checked references, and extended offers
- Tracked and reported daily key metrics, successfully placed several contractors
- Nurtured relationships with passive candidates, ensuring a strong talent pipeline for future openings.
Assistant Manager
Sherwin Williams
04.2021 - 05.2022
- Supported Store Manager with oversight of part time and full-time staff
- Built customer loyalty through providing paint orders with accuracy and made 30-45 lead generation phone calls a week
- Supervised store operations through assigning employees to specific duties while managing store inventory, cycle counting, sales, and customer service
- Actively interviewed new employees and trained 6 new assistant store managers
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lead Chocolatier
Schakolad Chocolate Factory
12.2016 - 01.2020
- Supervised daily store operations and monitored performance of staff members
- Cultivated positive work setting for all employees by actively listening and communicating with team members to focus on common goals
- Lead team during 15 large corporate projects in a fast paced environment
- Trained 18 new chocolatiers and offered them guidance during their training process
Education
Bachelor of Science - Human Development, Biology
Bowling Green State University
Bowling Green, OH08.2020
Skills
- Organization
- Training and Mentoring
- Customer Service Expertise
- Problem-Solving Abilities
- Multitasking
- Project Management
- Email Support
- Communications Support
- Complaint Resolution
Activities
Delta Gamma Sorority, Director of Committees
Timeline
Color Support Representative
Sherwin Williams
02.2024 - Current
Color Support Agent
Sherwin Williams
09.2023 - 02.2024
National Recruiter
Planet Healthcare
08.2022 - 08.2023
Assistant Manager
Sherwin Williams
04.2021 - 05.2022
Lead Chocolatier
Schakolad Chocolate Factory
12.2016 - 01.2020
Bachelor of Science - Human Development, Biology
Bowling Green State University
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