Olivia Kemna
Princeton,NJ
Summary
Responsive Appointment Coordinator with exceptional computer and aptitude and telephone etiquette. Successful at answering a constant flow of calls with up to [Number] calls in queue per minute. Committed to meeting or exceeding service and quality standards every review period. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Appointment Coordinator
Redline Powersports
12.2023 - 02.2024
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
Travel Agent/ Teller Marketer
Monster Reservations Group
02.2023 - 12.2023
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Customer Service Assistant Supervisor
Foodlion Grocery Store
01.2022 - 08.2022
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined communication between departments for improved collaboration and faster issue resolution.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Mentored junior staff, resulting in increased productivity and reduced turnover rates.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC06.2021
Skills
- Calendar scheduling
- Appointment management
- Insurance Verification
- Call center experience
- CRM Software
- Strong Organization
- Teleconference arrangements
- Inbound calling
- Outbound Calling
- Appointment Scheduling
- Professional telephone demeanor
- Excellent phone etiquette
- Client Relationship Building
- Workflow Management
Timeline
Appointment Coordinator
Redline Powersports
12.2023 - 02.2024
Travel Agent/ Teller Marketer
Monster Reservations Group
02.2023 - 12.2023
Customer Service Assistant Supervisor
Foodlion Grocery Store
01.2022 - 08.2022
High School Diploma -
Socastee High School
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