Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Olivia Kenney

Pasadena,CA

Summary

Dynamic professional with extensive experience in food service and customer relations, notably at Pasta Uovo. Proven ability to enhance dining experiences through exceptional service and effective team management. Skilled in POS systems and staff training, consistently achieving high standards in operational efficiency and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Assistant Manager

Pasta Uovo
Santa Monica, CA
05.2018 - 09.2024
  • Resolved customer complaints promptly and effectively, creating a positive dining experience for all patrons
  • 3,000$ average nightly sales with recommendations on items for up sales
  • Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
  • Trained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of service
  • Trained staff on POS systems, resulting in increased accuracy in order taking and payment processing
  • Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
  • Collaborated with the kitchen team to provide timely delivery of food orders and maintain high-quality standards
  • Created and maintained seating charts to optimize table turnover and maximize restaurant capacity

Crew Member

Trader Joe's
Pasadena, CA
02.2014 - 02.2020
  • Efficiently operated cash register, accurately handling transactions and providing correct change to customers
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
  • Ability to lift 40 lbs. of inventory and equipment.

Education

Associate's degree - Veterinary Technology

Platt College - Central Campus
Alhambra, CA
01.2022

Skills

  • Restaurant experience
  • Cash handling
  • Food safety
  • POS
  • Alcohol sales
  • Supervising experience
  • Staff training
  • Table turnover
  • Attention to detail
  • Conflict resolution
  • Time management
  • Team collaboration

Certification

  • Driver's License, 07/01/21, 07/31/26
  • Food Handler Certification, 08/01/22, 08/31/25
  • Alcohol Beverage Control Certification

References

References available upon request.

Timeline

Server/Assistant Manager

Pasta Uovo
05.2018 - 09.2024

Crew Member

Trader Joe's
02.2014 - 02.2020

Associate's degree - Veterinary Technology

Platt College - Central Campus

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