Summary
Overview
Work History
Education
Certification
Additional Information
Timeline
Generic

Olivia Kennish

Bridgeton,NJ

Summary

Dedicated individual with excellent experience within the Healthcare industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Executive Assistant

Inspira Health Network
04.2023 - Current
  • Managed 5 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between Nursing and Operational departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Administrative Coordinator

Inspira Health
06.2022 - 04.2023
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in recruitment processes by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining professional demeanor.

Admissions and Resource Representative

Inspira Health
11.2021 - 06.2022
  • Responsible for registering patients and coordinating all patient admissions that take place within the hospital
  • Monitor ER switchboard to verify physician orders are reflecting accurately for Case Management and Nursing staff
  • Verifying insurance coverages and submitting patient medical paperwork to obtain coverage for their stay in the Hospital
  • Coordinate with Case Management patients level of care during their hospital stay (observation stay vs inpatient stay) while updating information via EMR (Electronic Medical Record) and Microsoft Excel.
  • Handle all necessary registration for Labor and Delivery department within hospital, register newborns, and update all birth certificates within Soarian
  • Work effectively under pressure while multitasking in a fast paced work environment
  • Effective communicator responsible for relaying information to patients, family members, and updating clinical staff
  • Work closely with supervisors to ensure employees have PTO adjusted appropriately as well as curating schedules for staff for coming months

Patient Service Representative

Cooper University Health Care
03.2020 - 11.2021
  • Responsible for greeting, registering, and performing patient ‘check in’ and ‘check out’ for busy primary care office
  • Verifying patient insurance coverage and collecting balances/copays for office visits
  • Coordinate scheduling for specialist care and diagnostic testing; processing referrals and scheduling follow-up visits; experience with EPIC EHR
  • Collect and process office key performance indicator data (patient call metrics, response times for call backs, appointment bottlenecks/delays, patient no-shows, patient care access) and create and file reports in performance improvement system (Press Ganey); work with management concerning office KPI goals
  • Coordinate daily staff meetings to review KPIs, policies/procedures, corporate communications
  • Effective communicator responsible for interacting with patients, family members, clinical staff/physicians, and office management
  • Responsible for training of new Patient Service Representatives
  • High -Reliability Organization (HRO, Emotional Intelligence and Diversity in Workplace training 2021

Education

Bachelor of Arts - Business

Rowan University
Glassboro, NJ
05.2026

Associate of Applied Science - Psychology

Rowan College At Gloucester County
Sewell, NJ
05.2024

High School Diploma -

Deptford Township High School
Deptford, NJ
06.2017

Certification

Basic Life Support Provider 9/2022-9/2024

Additional Information

VOLUNTEER

Food Bank of South Jersey
Peanut Butter and Jelly collection drive

Jersey Cares Foundation
School Supply Drive
American Heart Association
Fall and Spring Heart Walks/Fundraiser


SKILLS

Microsoft Office (Word, Excel, Power Point, Outlook, Visio), various EHRs (Soarian Financials, Millenium, EPIC, Athena, Greenway) NaviNet; Press Ganey; Oracle; medical terminology; keyboarding experience (65-70 wpm)

Timeline

Executive Assistant

Inspira Health Network
04.2023 - Current

Administrative Coordinator

Inspira Health
06.2022 - 04.2023

Admissions and Resource Representative

Inspira Health
11.2021 - 06.2022

Patient Service Representative

Cooper University Health Care
03.2020 - 11.2021

Bachelor of Arts - Business

Rowan University

Associate of Applied Science - Psychology

Rowan College At Gloucester County

High School Diploma -

Deptford Township High School

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Olivia Kennish