Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Olivia Kerr

Santa Barbra,California

Summary

My name is Olivia, and I've been a dedicated and personable server for about five years. I thrive in a fast-paced restaurant environment and tend to handle high-stress situations with a level-headed mindset. I genuinely enjoy connecting with guests and making their dining experience memorable. I am reliable and will always have my team members' backs. I love the world of food and beverage, and I would love to further extend my experience in the field.

Overview

5
5
years of professional experience

Work History

Server

Rosewood Luxury Hotel & Resorts Group
Montecito
08.2024 - 05.2025
  • Maintained thorough knowledge of menu items and daily specials.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Provided exceptional customer service to enhance dining experiences.
  • Delivered food and beverages promptly to ensure guest satisfaction.
  • Handled customer inquiries and resolved issues efficiently.
  • Set up and maintained dining areas for optimal guest comfort.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Assisted guests with menu selections and special dietary needs.
  • Served food and beverages to guests with attention to detail.
  • Followed up with guests after meals to ensure satisfaction with overall experience.
  • Assisted other servers when needed during peak periods.
  • Assisted in inventory control and restocking of dining room supplies.

Server

Bluemoon Bakery
Silverthorne, Colorado
01.2020 - 01.2024
  • Demonstrated strong communication skills while taking orders, answering questions and resolving complaints.
  • Trained new employees on restaurant policies, procedures and product knowledge.
  • Worked closely with team members in order to provide efficient service during peak hours.
  • Performed opening and closing duties such as cleaning equipment, restocking supplies and preparing condiments for the next shift.
  • Greeted customers in a friendly and professional manner, providing excellent customer service.
  • Maintained cleanliness of work area throughout shift including tables, counters and floors.
  • Prepared hot beverages such as coffee, tea and cappuccinos according to company recipes.
  • Served food items quickly and efficiently in accordance with restaurant standards.
  • Accurately recorded customer orders and entered them into the point-of-sale system.
  • Processed payments accurately using cash register, credit card machine or other POS systems.
  • Kept up-to-date on menu changes, new products and promotions in order to effectively answer questions from patrons.
  • Monitored dining room activity to identify any additional guests or special requests from customers.
  • Followed proper procedures when handling food products to avoid cross contamination or spoilage.
  • Provided support to kitchen staff by relaying customer orders to cooks in an accurate and timely manner.
  • Participated in weekly inventory counts of supplies and ingredients used for menu items.
  • Regularly checked expiration dates on perishable items stored in refrigerator units.
  • Operated cash register to process payments from customers for take-out and dine-in services.
  • Collected and returned dirty dishes to kitchen for washing.
  • Ran cash registers.
  • Stocked cabinets or serving areas with condiments and refilled condiment containers.
  • Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
  • Located items requested by customers.

Education

Santa Barbara City College
Santa Barbara, CA

Skills

  • Time Management
  • Menu Memorization
  • Order Accuracy
  • Customer Service Excellence
  • Problem Solving
  • Stress Management
  • Positive Attitude
  • Beverage Preparation
  • Kitchen Communication
  • Menu Recommendations
  • Teamwork and Collaboration
  • Food safety protocols
  • Table setting
  • Task prioritization
  • Tableside etiquette
  • Allergy awareness
  • Cleanliness standards

References

  • Ben Reil, Boss, Bluemoon Bakery, (970) 390-9671, Bluemoonbakery253@yahoo.com
  • Matthew Bravo, General Manger at Miramar Club, (805) 900-7600

Timeline

Server

Rosewood Luxury Hotel & Resorts Group
08.2024 - 05.2025

Server

Bluemoon Bakery
01.2020 - 01.2024

Santa Barbara City College

Similar Profiles

CREATE PROFILE
Olivia Kerr