Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

OLIVIA KEWLEY

Smyrna,TN

Summary

Customer service professional with over 7 years of experience in online support. Expertise in handling customer inquiries via chat, email, and ticketing systems, demonstrating strong written communication and research abilities. Skilled in Excel, CRM systems, and various support platforms, with a proven track record in remote work environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Support

Bennu Enterprises, Inc.
Old Hickory, TN
02.2021 - 01.2024
  • Managed customer service inquiries ensuring high satisfaction levels and coordinated with vendors to resolve business issues
  • Maintained meticulous records with strong attention to detail and operated multiple software platforms including Microsoft Office and Adobe
  • Led efficiency initiatives that reduced operational costs and demonstrated adaptability in dynamic environment

Support Specialist

Streamlabs
Remote, TN
02.2020 - 12.2020
  • Provided customer support for e-commerce merchandise platform serving content creators selling custom products to fan communities
  • Managed online retail customer inquiries through chat, tickets, and email using Zendesk for product, order, and shipping issues
  • Researched complex e-commerce problems including merchandise quality, order fulfillment delays, and creator store setup
  • Developed internal knowledge base for e-commerce troubleshooting and processed high volume of daily inquiries independently

Insurance Support Specialist

Guidewell Connect
Remote, TN
01.2018 - 12.2019
  • Provided comprehensive remote customer service through phone and email channels using Salesforce CRM
  • Conducted detailed research on insurance and investment products and resolved complex account inquiries including billing disputes
  • Collected customer feedback to inform procedural improvements and maintained excellent written communication

Education

High School Diploma -

Smyrna High School
Smyrna
01.2016

Skills

  • Customer support
  • Problem solving
  • Written communication
  • E-commerce expertise
  • Remote work proficiency
  • Written communication skills
  • Excel proficiency
  • Vendor relations management
  • Zendesk experience
  • Salesforce knowledge
  • Knowledge base management
  • Multi-channel support strategies
  • Ticketing systems expertise
  • Microsoft Office Suite proficiency
  • Research and analysis skills
  • Vendor coordination

Certification

  • Insurance Producer (NAIC)
  • Microsoft 365 Fundamentals
  • HTML & CSS (Codecademy)

Accomplishments

  • 3+ years of online customer support experience including e-commerce platform support
  • Expert-level written communication with strong grammar and attention to detail
  • Research specialist with ability to investigate complex issues and coordinate with vendors
  • Excel proficiency and 100% remote work capability with proven productivity

References

References available upon request.

Timeline

Office Support

Bennu Enterprises, Inc.
02.2021 - 01.2024

Support Specialist

Streamlabs
02.2020 - 12.2020

Insurance Support Specialist

Guidewell Connect
01.2018 - 12.2019

High School Diploma -

Smyrna High School

Similar Profiles

CREATE PROFILE