Olivia K. Hanson
Coon Rapids CDJR
Deerwood,MN
8
years of professional experience
Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Payroll & AP/AR
3 Years 5 Months- Process weekly and semi-monthly payrolls. Verify accuracy with time card punches. Calculate monthly sales and finance commissions. Run weekly and semi-monthly payroll reports. Adjust any payroll errors. Manage employee onboarding process and database. Served as HR liaison to facilitate communication between departments. Maintain confidential active and terminated employee files. Handled unemployment insurance claims and employment verifications to ensure compliance and support employee inquiries. Supply supporting documents for audits. Post and reconcile various monthly statements. Verify/issue ACH payments. Issue on demand checks. Performed daily bank reconciliation to ensure accurate financial records. Reconcile Monthly Company Credit Card Statement. Post monthly Floor-plan statement. Upload daily positive-pay. Set up new vendor charge accounts. Prepared monthly dealer reserve statements to track financial obligations. Accounts Receivable – Send monthly statements. Reconciled payments to maintain accurate accounts and ensure timely transactions. Accounts Payable - Post invoices to accounts. Resolve past due statements. Reconcile monthly vendor statements. Processed check and credit card payments received from customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Billing and Title Clerk
2 Years 2 Months- Verified costs of car deals for the Accounting Department, processed lease buy-outs and off-street purchases, and stocked auction vehicles.
- Processed transactions for service, parts, and body shop customers. Provided support as a receptionist and assisted with accounts payable tasks.
- Processed vehicle titles, registrations, and lien paperwork with strict accuracy.
- Verified deal jackets for compliance before submitting documents to DMV and lenders.
- Coordinated title transfers with sales, finance, and accounting teams.
Account Manager and Demonstrator
1 Year- Boar’s Head deli meats, cheeses, and retail products represent the premium line sold in Lund’s and Byerly’s. As an account manager I took inventory, placed orders, and communicated new promotions and products with the deli managers. As demonstrator I was able to practice my customer service and marketing skills while providing samples to customers, answered any questions, and provide a happy and positive experience.
- Managed key account relationships, ensuring accurate order processing and responsive customer service.
- Coordinated product availability with sales, warehouse, and delivery teams to support account needs.
- Resolved billing, pricing, and invoice discrepancies through timely communication and follow-up.
Customer Service Office Assistant
1 Year 5 Months- Filled in for several office positions that varied from being a shipping coordinator to a front desk receptionist at BMW of Minnetonka. Recognized for quickly adapting, staying organized, and maintaining a positive attitude in constantly changing environments.
- Managed incoming calls, routed inquiries, and resolved routine customer questions with professionalism.
- Scheduled appointments, coordinated calendars, and supported daily office workflow accuracy.
- Processed data entry, updated records, and maintained organized client files.
Product-Marketing Intern
3 Months- Conducted customer profile project utilizing research, filing, graphing, and interviewing skills to enhance understanding of customer demographics. Became proficient in using Salesforce.com, Word, PowerPoint, Excel, and Wiki. I also worked for the Human Resources department as the front desk receptionist. Greeted customers, answered phone calls, delivered mail, shipped packages, restocked the employee break room, ordered lunches for meetings, and scheduled conference rooms.
- Supported product positioning and messaging updates for launch-ready marketing materials.
- Drafted competitive intelligence summaries to inform sales enablement and campaign planning.
- Coordinated cross-functional input from product, sales, and marketing stakeholders.
Education
- Communications and Advertising
Attended for 2.5 years
Graduated class of 2012.
Skills
Friendly
positive attitudee
Attention to detail
Problem-solving
Time management
Dependable and responsible
Payroll processing
Flexible and adaptable
Teamwork and collaboration
Excellent communication
Friendly
positive attitude
Timeline
Payroll & AP/AR
Coon Rapids CDJR
12.2019 - 05.2023Read More
Billing and Title Clerk
Superior Brookdale Ford
10.2017 - 12.2019Read More
Account Manager and Demonstrator
Twin City Provisions – Boar’s Head
10.2016 - 10.2017Read More
Product-Marketing Intern
Calabrio Inc.
05.2016 - 08.2016Read More
Customer Service Office Assistant
Express Employment Professionals
05.2015 - 10.2016Read More
Minnetonka High School
Read More
Iowa State University
from Communications and Advertising
Read More