Olivia Kilgore
Arlington,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salon Manager
Self Employed Services
Arlington, Tx
09.2024 - 08.2025
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Customer Service Representative
City of Grand Prairie
Grand Prairie, TX
02.2022 - 05.2025
- Assisted customers with inquiries, providing accurate information and prompt responses.
- Assisted in maintaining a clean, safe, and welcoming gym environment, ensuring adherence to company standards and member comfort.
- Learned company products and services to enhance customer interactions effectively.
- Handled customer complaints, resolving issues to maintain satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Instructor
Safe Splash
4850 Little Rd Arlington, TX 76017 United States
06.2022 - 03.2023
- Developed engaging curriculum aligned with educational standards and student needs.
- Collaborated with faculty to design interdisciplinary projects that promote critical thinking.
- Analyzed student feedback to refine course content and delivery methods for enhanced learning outcomes.
- engage with learning different techniques for people needs
Host/ Vendor Assistant
Pappadeaux
1304 East Copeland Rd Arlington, TX 76011 United S
08.2020 - 11.2021
- Greeted and welcomed guests, ensuring a positive first impression for all visitors.
- Managed reservation systems, optimizing seating arrangements for efficient table turnover.
- Assisted in special event planning by collaborating with management on guest needs and preferences.
- Answered customer questions about hours, seating, and menu information.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
James Bowie High School
Arlington, TexasHospitality Administration And Management
Career And Technical Center
Arlington, Texas03.2024
Skills
- State licensed cosmetologist
- Strong leader
- Customer education
- Networking expertise
- Quick learner
- problem solving
Certification
CPR CERTIFICATION
Timeline
Salon Manager
Self Employed Services
09.2024 - 08.2025
Instructor
Safe Splash
06.2022 - 03.2023
Customer Service Representative
City of Grand Prairie
02.2022 - 05.2025
Host/ Vendor Assistant
Pappadeaux
08.2020 - 11.2021
James Bowie High School
Hospitality Administration And Management
Career And Technical Center