Olivia King
Seattle,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Care4 Software
01.2022 - Current
- Currently I am working with a tech company that builds platforms for social workers
- Duties involve providing adequate technical support to help make clients lives easier in their busy day to day life with giving fast and officiant support through support site (Hubspot) Along with technical support I have organized several company events including in-person meetings given our companies employees are scattered throughout the U.S and Company gifts and Social Events.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Leveraged consultative approach to gather customer details and technical data.
Bridal stylist
David's Bridal
- I am working part time as a Bridal stylist
- I mainly focus on helping brides by appointments to find 'the one'
- I also try to take as many walk-in bridesmaids and proms as I can to help out my co-workers.
Real Estate Broker Assistant
- I was an assistant to a Broker in Edmonds
- My job consists of answering phones, meeting clients for inspections and doing office work.
Nanny
- During the pandemic I was a nanny for a family with 3 kids for a little over a year in Magnolia 4 days a week.
Pantry chef
Red Cedar and Sage
- Red cedar and sage is a casual fine dining restaurant I was in charge of salads, pizzas and desserts
Host
Anthony's Home Port
- Anthonys is a fine dining restaurant on the Edmonds waterfront.
Boutique nursery
Peace Love and Happiness
- Boutique nursery right in the heart of Fremont
- I started with no real work experience and worked my way up
- I did merchandising and customer service
- I learned how to work the point of sale system which included refunds and end of day closing
- I helped update the online store to match the inventory
- I ended up getting a promotion half way through my time working there
- My responsibilities included opening and closing shifts
- I did really well with customer service and got Yelp reviews on how kind and helpful I was.
Volunteer
Phoenix Rising Sanctuary
- I volunteered at a horse ranch for PMU horses
- We rescued horses that would have been slaughtered
- We groomed, cleaned and broke them in
- I volunteered here 4 summers in a row
Volunteer
Food Lifeline
- They collect millions of pounds of food from farmers, grocery stores and restaurants
- They package and deliver the food to 275 food banks
House Sitter/Pet sitter
- I take care of a little kitty named Forrest for Katherine and David Lancaster while they are away for long periods of time
- I make sure Forrest is fed, watered and clean
- I also take care of their apartment and I check their mail regularly while they are away.
Education
Student -
Shoreline Community College
Shoreline, WA03.2025
High School Diploma -
Roosevelt High School
Seattle, WA2019
Student -
CedarCrest High School
Duvall, WASkills
- Customer Support
- Project Planning
- Social media
- Real estate
- Public Speaking
- Creative Thinking
- Microsoft Word
- Problem-Solving
- Task Prioritization
- Data Management
- Some SQL and Python
Timeline
Customer Support Specialist
Care4 Software
01.2022 - Current
Bridal stylist
David's Bridal
Real Estate Broker Assistant
Nanny
Pantry chef
Red Cedar and Sage
Host
Anthony's Home Port
Boutique nursery
Peace Love and Happiness
Volunteer
Phoenix Rising Sanctuary
Volunteer
Food Lifeline
House Sitter/Pet sitter
Student -
Shoreline Community College
High School Diploma -
Roosevelt High School
Student -
CedarCrest High School
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