Olivia Kivinen
Phoenix,AZ
Summary
Ambitious Cook with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural in building relationships with customers.
Overview
5
5
years of professional experience
Work History
Kitchen Manager/Line Lead
Bitter & Twisted Cocktail Parlour
01.2023 - Current
- Improved kitchen efficiency by using organized processes to optimize menu planning and recipe development.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained all team members while implementing a positive work environment within the kitchen.
Host \ Food Runner /Line Cook
Sumomaya
10.2021 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Stayed in communication with FOH and BOH to assess cooking times and minimized customer dissatisfaction.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Transitioned between brunch and dinner service.
Accountant/ Front Office Assistant
Cole Mechanical
07.2021 - 11.2021
- Coded invoices and other records to maintain organized and accurate records.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Coordinated timely payments from vendors, clients, and account holders.
- Dispatched all techs to and from correct job sites and maintained regular communication to ensure overall efficiency.
Key Holder
Go! Calendars
10.2019 - 05.2021
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Educated customers about products and service offerings, special deals and newly released offerings to help each person make informed choices.
Hostess
Melting Pot
11.2018 - 07.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZ05.2020
Skills
- Supply Ordering
- Quality Assurance
- Food Safety
- Inventory Management
- Menu development
- Staff Supervision
- Kitchen Management
- Team player
- BOH Operations
Timeline
Kitchen Manager/Line Lead
Bitter & Twisted Cocktail Parlour
01.2023 - Current
Host \ Food Runner /Line Cook
Sumomaya
10.2021 - 12.2022
Accountant/ Front Office Assistant
Cole Mechanical
07.2021 - 11.2021
Key Holder
Go! Calendars
10.2019 - 05.2021
Hostess
Melting Pot
11.2018 - 07.2019
High School Diploma -
Pinnacle High School
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