Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Olivia Knasiak

Fort Worth,TX

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Personable and energetic, an employee committed to delivering excellence in all facets of customer service and administrative support. I am a vert motivated person offering valuable contributions in all facets of administrative activities derived from diverse,5 years of Microsoft, Powerpoint, Excel background. 8-year hospitality background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

The Wright Fence Co.
Fort Worth, TX
03.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Social Media Manager

Catching Z's Massage Therapy
Azle, TX
02.2022 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Analyzed and reported social media and online marketing campaign results.
  • Suggested and implemented new features to develop brand awareness.
  • Developed relationships with influencers to grow reach of company and create wider visibility.
  • Drafted speeches for company executives and advised on media talking points.
  • Oversaw team of communications and media relations professionals with focus on achieving PR results.
  • Taught in-house employees strategies for successful internal and external communications.

Manager / Bartender

Knockouts Sports Bar
Fort Worth, TX
05.2022 - 10.2023
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.

Bartender

Hooters
Fort Worth, TX
03.2018 - 01.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Hostess Trainer

Blue Sushi Sake Grill
Fort Worth, TX
01.2016 - 01.2019
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned and executed promotions and special events in close collaboration with management.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Monitored food preparation, production, and plating for quality control.

Education

Associate of Arts - Communication Studies

Southern New Hemphere University
01.2024

Skills

  • Business Administration Protocol
  • 5 Years Microsoft Experience
  • Bilingual
  • Schedule Management
  • Client Relations
  • Mail Handling
  • Multi-Line Telephone Systems
  • Time Management
  • Customer and Client Relations
  • Data Entry
  • Multitasking Abilities
  • Decision-Making
  • Teamwork and Collaboration
  • Customer Service Standards
  • Maintaining Clean Work Areas
  • High-Volume Environments
  • Brand Marketing
  • Lead Generation
  • Sales and Marketing Tactics
  • Team Leadership
  • Project Management
  • Coaching and Mentoring
  • Customer Relationship Management
  • Schedule Preparation
  • Budgeting and Cost Control

Languages

English
Professional
Polish
Professional

Certification

  • TABC Certification
  • Bar and MIxologist School of Dallas
  • (Catching Z's Massage Therapy) Top 10 Best Businesses in Azle, Tx

Accomplishments

  • New Student Orientation Committee Member ( Tarrant County College)

Affiliations

Botanical Garden Greenhouse #1277 Volunteer

Fort Worth Food Bank Volunteer Program

Timeline

Manager / Bartender

Knockouts Sports Bar
05.2022 - 10.2023

General Manager

The Wright Fence Co.
03.2022 - Current

Social Media Manager

Catching Z's Massage Therapy
02.2022 - Current

Bartender

Hooters
03.2018 - 01.2021

Hostess Trainer

Blue Sushi Sake Grill
01.2016 - 01.2019

Associate of Arts - Communication Studies

Southern New Hemphere University

Similar Profiles

CREATE PROFILE
Olivia Knasiak