Olivia Knight
Aurora,IL
Summary
Results-driven Sales Development Representative and Customer Account Manager with a proven track record of generating net-new opportunities, securing qualified meetings, and managing high-value accounts. Skilled in CRM optimization, high-volume outbound outreach, and data-driven prospecting. Recognized for strong problem-solving abilities, precise attention to detail, and the ability to collaborate effectively with cross-functional teams to enhance operational efficiency, and elevate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
ACP Productions
Woodridge, IL
08.2025 - 12.2025
- Executed high-volume outreach through over 300 cold calls and over 500 emails daily to generate net-new opportunities.
- Scheduled qualified meetings with target accounts to secure attendees for Fusion events.
- Utilized CRM and sales engagement tools (HubSpot, ORUM, Microsoft Office, Sales Navigator) to manage outreach, track KPIs, and maintain clean data.
- Successfully facilitated a 3-day event with 30+ attendees, coordinating logistics, communication, and agenda flow to ensure a smooth and engaging experience.
Customer Account Manager
Helix Logistics
Chicago, IL
05.2023 - 07.2025
- Oversaw and coordinated the movement of over 1,000 monthly shipments, ensuring accurate data entry, compliance, and exceptional attention to detail across all transactions.
- Negotiated competitive carrier rates by continuously monitoring market conditions, driving improved profit margins, and operational efficiency.
- Facilitated successful resolutions of complex shipment issues through collaboration with the customer service department.
- Provided secondary account management for five key accounts during primary managers' absence, ensuring seamless continuity of service and client support.
- Conducted over 100 outbound calls daily to dispatchers and carrier partners to secure reliable transportation and maintain consistent capacity for customer shipments.
Regional Sales Manager
Dealer-FX
Chicago, IL
06.2022 - 04.2023
- Expanded pipeline opportunities by securing high-quality discovery meetings for Account Executives through targeted cold calling, personalized email campaigns, and multi-touch outreach.
- Maintained deep knowledge of software products and service offerings, enabling clear and confident communication of value propositions to prospects.
- Conducted thorough prospect research and updated CRM records to ensure a clean, accurate, and well-structured sales pipeline.
- Trained dealership employees on the functionality and best practices of the service lane software tool, ensuring smooth onboarding and strong early adoption.
Sales Management Intern
Frito-Lay
St Louis, MO
06.2021 - 08.2021
- Improved zone execution by 7% through strategic store resets, proactive inventory monitoring, and productive collaboration with store managers.
- Drove sales growth by securing additional in-store product displays and expanding shelf presence to increase brand visibility and velocity.
- Analyzed performance data across 650+ customer locations to identify trends, uncover growth opportunities, and recommend actionable improvement plans.
- Supported Route Sales Representatives by assisting with deliveries and order placement to ensure stores remained fully stocked and aligned with merchandising standards.
Education
Bachelor of Science - Selling And Sales Management
Purdue University
West Lafayette, IN05-2022
Skills
- CRM management
- Problem solving
- Customer service
- Team collaboration
- Account management
- Effective communication
Timeline
Sales Development Representative
ACP Productions
08.2025 - 12.2025
Customer Account Manager
Helix Logistics
05.2023 - 07.2025
Regional Sales Manager
Dealer-FX
06.2022 - 04.2023
Sales Management Intern
Frito-Lay
06.2021 - 08.2021
Bachelor of Science - Selling And Sales Management
Purdue University