OLIVIA KUKAWSKI
Caledonia
Summary
Motivated problem solver with over 10 years of customer service and administrative experience. Highly skilled in communication, collaboration, and customer service and looking to advance my skills in Human Resources.
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Member First Mortgage
08.2024 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted VP of operations with special projects
- Assign Loans to Processors
- Update Insurance Policies
- Do Employment Verifications
- Work on the report and mail out Denials and NOI's
- take meeting minutes
- Order Payoffs
Human Resources & Office Administrative Specialist
Member First Mortgage, LLC
01.2023 - 08.2024
- Responsible for all Administrative Office Specialist duties listed below.
- Assists the HR team with various employee HRIS data updates/entry and audits, verifications of employment, time and attendance validation for payroll, and all other tasks as assigned.
- Maintains employee lists and communication for items related to birthdays and anniversaries.
- Coordinates employee events/meetings and employee gifts for both in person and remotes staff.
Human Resources & Office Administrative Specialist
Member First Mortgage, LLC
01.2023 - 08.2024
- Responsible for all Administrative Office Specialist duties listed below.
- Assists the HR team with various employee HRIS data updates/entry and audits, verifications of employment, time and attendance validation for payroll, and all other tasks as assigned.
- Maintains employee lists and communication for items related to birthdays and anniversaries.
- Coordinates employee events/meetings and employee gifts for both in person and remotes staff.
Administrative Office Specialist
Member First Mortgage, LLC
07.2021 - 01.2023
- Oversee and maintain front desk operations including greeting and facilitating guests, answering and directing phone calls, sorting and delivering incoming mail/packages, and collecting mortgage payments.
- Responsible for all items related to facilities management including vendor relationships and quotes.
- Maintains and orders office supplies, prepares shipments, and coordinates setup and reservation of rental office spaces.
Administrative Office Specialist
Member First Mortgage, LLC
07.2021 - 01.2023
- Oversee and maintain front desk operations including greeting and facilitating guests, answering and directing phone calls, sorting and delivering incoming mail/packages, and collecting mortgage payments.
- Responsible for all items related to facilities management including vendor relationships and quotes.
- Maintains and orders office supplies, prepares shipments, and coordinates setup and reservation of rental office spaces.
Assistant Manager
Eagle Point Management
01.2021 - 07.2021
- Responsible for assisting potential clients by presenting property details and features.
- Responsible for processing paperwork associated with leases and securing lease agreements from approved persons.
- Assists with collecting and logging payments for corporate.
- Completes clerical duties such as filing, responding to court orders, etc.
- Assists property manager with daily duties and all other duties assigned.
Assistant Manager
Eagle Point Management
01.2021 - 07.2021
- Responsible for assisting potential clients by presenting property details and features.
- Responsible for processing paperwork associated with leases and securing lease agreements from approved persons.
- Assists with collecting and logging payments for corporate.
- Completes clerical duties such as filing, responding to court orders, etc.
- Assists property manager with daily duties and all other duties assigned.
Business Office Coordinator
Land and Company
12.2019 - 01.2021
- Responsible for all Leasing Consultant duties listed below.
- Completes clerical duties such as filing, responding to court orders, tenant phone calls/emails, etc.
- Assists property manager with daily duties and all other duties assigned.
Business Office Coordinator
Land and Company
12.2019 - 01.2021
- Responsible for all Leasing Consultant duties listed below.
- Completes clerical duties such as filing, responding to court orders, tenant phone calls/emails, etc.
- Assists property manager with daily duties and all other duties assigned.
Leasing Consultant
Land and Company
07.2016 - 12.2019
- Responsible for assisting potential clients by presenting property details and features.
- Responsible for processing paperwork associated with leases and securing lease agreements from approved persons.
- Assists with collecting and logging payments for corporate.
Leasing Consultant
Land and Company
07.2016 - 12.2019
- Responsible for assisting potential clients by presenting property details and features.
- Responsible for processing paperwork associated with leases and securing lease agreements from approved persons.
- Assists with collecting and logging payments for corporate.
Team Leader/Customer Service Representative
Sheldon Cleaners
12.2011 - 07.2016
- Responsible for all customer service activities related to laundry services, customer issues, and inventory of store sales.
- Responsible for opening and closing the store and preparing and depositing daily deposits at the bank.
- Responsible for creating schedules and overseeing employees on each shift.
Team Leader/Customer Service Representative
Sheldon Cleaners
12.2011 - 07.2016
- Responsible for all customer service activities related to laundry services, customer issues, and inventory of store sales.
- Responsible for opening and closing the store and preparing and depositing daily deposits at the bank.
- Responsible for creating schedules and overseeing employees on each shift.
Education
Diploma -
Grandville High School
01.2004
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Olympia Career Training Institute
01.2006
Skills
- HR Administration
- Data Entry & Management
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Operational reporting
- Workflow optimization
- Administrative support
- Work Planning and Prioritization
- Clerical support
- Organizational management
Timeline
Operations Assistant
Member First Mortgage
08.2024 - Current
Human Resources & Office Administrative Specialist
Member First Mortgage, LLC
01.2023 - 08.2024
Human Resources & Office Administrative Specialist
Member First Mortgage, LLC
01.2023 - 08.2024
Administrative Office Specialist
Member First Mortgage, LLC
07.2021 - 01.2023
Administrative Office Specialist
Member First Mortgage, LLC
07.2021 - 01.2023
Assistant Manager
Eagle Point Management
01.2021 - 07.2021
Assistant Manager
Eagle Point Management
01.2021 - 07.2021
Business Office Coordinator
Land and Company
12.2019 - 01.2021
Business Office Coordinator
Land and Company
12.2019 - 01.2021
Leasing Consultant
Land and Company
07.2016 - 12.2019
Leasing Consultant
Land and Company
07.2016 - 12.2019
Team Leader/Customer Service Representative
Sheldon Cleaners
12.2011 - 07.2016
Team Leader/Customer Service Representative
Sheldon Cleaners
12.2011 - 07.2016
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Olympia Career Training Institute
Diploma -
Grandville High School
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