Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia LaBroad

Southington,CT

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Secretary

Town Of Windsor
Windsor, CT
04.2022 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Maintained cash drawer at the end of the week.
  • Performed cash, card and check transactions to complete customer purchases.
  • Scheduled office meetings and client appointments for staff teams.

Member Service

Costco
South Windsor, CT
11.2021 - 01.2022
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Checked receipts and monitored exit and entrance to prevent stealing.

Private Nanny

Steve Salerno
Suffield, CT
02.2020 - 06.2021
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Played games, worked on puzzles and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Taught children everyday skills and language.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Drove children to karate and sports practices.
  • Assisted with light housekeeping duties as well as running errands.
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted children with homework assignments and special projects across different subjects.

Cashier

Stop And Shop Supermarket
West Springfield, MA
04.2020 - 11.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Team Leader

Chick-fil-A
Enfield, CT
08.2018 - 04.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Used cash registers and credit card machines to cash out customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Central Christian Academy
Southington, CT
05.2017

Skills

  • Customer Service
  • Member Services
  • Cash Register Operations
  • POS Systems
  • Team Supervision
  • Customer Satisfaction
  • Maintaining Clean Work Areas
  • Dependable and Cooperative

Timeline

Secretary

Town Of Windsor
04.2022 - Current

Member Service

Costco
11.2021 - 01.2022

Cashier

Stop And Shop Supermarket
04.2020 - 11.2020

Private Nanny

Steve Salerno
02.2020 - 06.2021

Team Leader

Chick-fil-A
08.2018 - 04.2020

High School Diploma -

Central Christian Academy

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Olivia LaBroad