Olivia Ladd
Edwardsville,IL
Summary
Personable with a passion for customer care and client relations, shaped at companies like Allstate Insurance Co. Excels in verbal and written communication, adept at problem resolution and service upselling. Demonstrates a service-oriented mindset, enhancing brand representation and customer education. Achieved significant improvements in client satisfaction and operational efficiency. Skilled in Microsoft Outlook/Workday, adept at building rapport and representing brand values effectively.
Overview
6
6
years of professional experience
Work History
Receptionist
Massage Luxe Spa
07.2024 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Hairstylist
Salon Ludic
11.2023 - 05.2024
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest concerns about service or style.
- Increased revenue through effective customer service and inventory management.
- Demonstrated thorough knowledge of all salon products and services.
Barista
Target
06.2022 - 08.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized beverages.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
Customer Service Representative
Allstate Insurance Co
11.2018 - 06.2022
- Promptly responded to inquiries and requests from prospective customers.
- Provided efficient and courteous service to address customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided efficient and courteous service to customers at all times.
- Handled inbound calls and directed them to appropriate personnel based on active listing of the customers inquiry.
Education
Cosmetology - Cosmetology
Salon Professional Academy
Saint Charles, MO08.2023
High School Diploma -
Edwardsville High School
Edwardsville, IL12.2020
Skills
- Customer/Client relations
- Time Management
- Service-oriented mindset
- Follow-up skills
- Multi-line phone talent
- Prioritization
- Professional telephone demeanor
- Complaint Handling
- De-Escalation Techniques
- Building rapport
- Client education
Timeline
Receptionist
Massage Luxe Spa
07.2024 - Current
Hairstylist
Salon Ludic
11.2023 - 05.2024
Barista
Target
06.2022 - 08.2023
Customer Service Representative
Allstate Insurance Co
11.2018 - 06.2022
Cosmetology - Cosmetology
Salon Professional Academy
High School Diploma -
Edwardsville High School
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