Olivia Laguesma
Oakland,CA
Summary
Responsible Kitchen Helper offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with Residents.
Overview
18
18
years of professional experience
Work History
Kitchen Helper
Mercy Retirement & Care Center
04.2005 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Followed recipes and chef instructions to prepare food correctly.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
Dining Room Server
Mercy Retirement & Care Center
04.2005 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular residents.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Team Leader
Mercy Retirement & Care Center
04.2005 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
San Francisco High School
Quezon City, Philippines03.1999
Skills
- Kitchen Staff Coordination
- Customer Needs Assessments
- Work Coordination
- Quality Control
- Resident Loyalty
- Customer Loyalty
- Plates Presentation
- Proper Food Storage
- Kitchen Station Cleanliness
- Food Assembly
- Organize Supplies
- Floor Vacuuming
- Meal Service
Accomplishments
- "Heart of Gold" Nominee Award
- Employee of the Month 2x
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Kitchen Helper
Mercy Retirement & Care Center
04.2005 - Current
Dining Room Server
Mercy Retirement & Care Center
04.2005 - Current
Team Leader
Mercy Retirement & Care Center
04.2005 - Current
High School Diploma -
San Francisco High School
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