Olivia Laing

• Responsible for primary function of requesting pre-authorization and obtaining clinical notes (if necessary), to obtain pre-authorization of various radiological studies for patients to be seen at one of our centers.

• Responsible for primary function of requesting pre-authorization and obtaining clinical notes (if necessary), to obtain pre-authorization of various Cardiac studies for patients to be seen at one of our centers.
• Interacted with customers by phone, email or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Loads, unloads, and moves bulk mail, and performs other duties incidental to the movement and processing of mail.
• Used automated mail processing equipment to sort and collate mail.

• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
• Sorted mail according to order of address appearance for easy access in field.

• Performed clerical and data entry functions as a frontline ambassador
• Prepared admissions charts and scanned records.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Answered multi-line telephone system, provided information and directed calls.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.

• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.

• Take orders from Hospitals/Healthcare Facilities
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.

• Scan audits/Manage daily paperwork for the store
• Provided customer service while handling the cash register
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Delta Mu Delta International Honor Society in Business