Olivia Laley
Nokomis,FL
Summary
Driven Lead Associate with excellent task prioritization and customer service skills. Knowledgeable team player with experience in sales and service.
Overview
15
15
years of professional experience
Work History
Lead Associate
Aldi USA
Nokomis, FL
08.2023 - 02.2024
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership to team members by motivating, training, and coaching staff.
- Processed payments and handled cash to ring up customers at a very fast pace. All transactions were timed towards meeting the store goal.
- Developed and maintained a strong customer service focus to ensure client satisfaction.
- Managed team of four employees, delivering mentoring, continuous training and guidance in job challenges.
- Maintained positive working relationship with fellow staff and upper management.
- Stocked inventory and can operate pallet jack with ease.
General Manager
Charlie Browns Pancake and Steakhouse
Indianapolis, IN
11.2021 - 06.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Certified Server Trainer
Le Peep Cafe
Indianapolis, IN
11.2008 - 11.2019
- Directed other servers in tasks such as bussing tables or taking orders from customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service to all patrons in a timely manner.
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Processed payments using POS systems accurately and efficiently.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
Education
Some College (No Degree) - Human Resources Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Employee Supervision
- Operations Management
- Bookkeeping
- Relationship Building
- Strong Problem Solver
- Self Motivation
- Decision-Making
- Organizational Skills
- Task Prioritization
Timeline
Lead Associate
Aldi USA
08.2023 - 02.2024
General Manager
Charlie Browns Pancake and Steakhouse
11.2021 - 06.2023
Certified Server Trainer
Le Peep Cafe
11.2008 - 11.2019
Some College (No Degree) - Human Resources Management
Ivy Tech Community College of Indiana
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