Olivia Lancaster
Lebanon,PA
Summary
Motivated Human Services student pursuing an Associate Degree in Human Services. Proven experience in customer service and teamwork, ensuring safe and welcoming environments. Strong communication skills and a commitment to supporting community needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Colebrook Tavern
Lebanon, PA
04.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders efficiently using restaurant point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to ensure smooth service operations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Restocked supplies and ensured availability of necessary items for service.
- Delivered food and beverages to tables while following proper safety protocols.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Cashier
Owen's General Store
Lincolnville, Maine
02.2022 - 03.2024
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and resolved inquiries promptly.
- Assisted in stocking shelves and arranging merchandise for visibility.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
Hostess, Prep, Cook, Dishwasher
Anglers Restaurant
Searsport, ME
06.2021 - 02.2022
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Maintained cleanliness and organization of waiting area for guest comfort.
- Assisted in training new host staff on procedures and customer service skills.
- Handled customer inquiries and complaints with professionalism and courtesy.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness and organization of food prep areas.
- Assisted chefs in cooking and plating dishes during service.
- Followed food safety guidelines to ensure safe food handling practices.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Associate of Science - Human Services
Central Maine Community College
Auburn, ME05-2026
High School Diploma -
Belfast Area High School
Belfast, ME06-2023
High School Diploma - Culinary
Waldo County Technical Center
Waldo, ME06-2023
Skills
- Communication and interpersonal skills
- Customer service and public engagement
- Team collaboration
- Time management and reliability
- Adaptability in fast-paced environments
- Attention to safety and cleanliness
Certification
OSHA Certified
Timeline
Server
Colebrook Tavern
04.2024 - Current
Cashier
Owen's General Store
02.2022 - 03.2024
Hostess, Prep, Cook, Dishwasher
Anglers Restaurant
06.2021 - 02.2022
Associate of Science - Human Services
Central Maine Community College
High School Diploma -
Belfast Area High School
High School Diploma - Culinary
Waldo County Technical Center