Olivia Lancaster
Stevensville,MI
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier and Customer Service
ALDI
09.2024 - 02.2025
- Processed a high volume of customer transactions accurately and efficiently.
- Maintained a clean and organized checkout area, ensuring a pleasant shopping experience.
- Assisted customers with inquiries about products, promotions, and store policies.
- Collaborated with team members to effectively manage peak shopping hours and special events.
- Restocked shelves and displays to ensure product availability and attractive presentation.
Store Associate
Martin's PawMart
07.2022 - 03.2023
- Assisted customers in selecting pet supplies by understanding their needs and preferences.
- Processed customer transactions accurately and efficiently using the point-of-sale system.
- Maintained product displays.
- Restocked shelves and maintained product displays to ensure a visually appealing shopping experience.
- Educated customers about proper pet care and product usage to enhance their purchasing decisions.
Pet Sitter
Self-Employed
04.2021 - 06.2022
- Communicated regularly with pet owners to provide updates and address concerns.
- Developed tailored care plans for pets based on individual needs and preferences.
- Managed multiple client schedules to ensure timely and consistent service.
- Administered medications as instructed, ensuring pets received proper care.
- Observed and reported any behavioral changes or health issues to owners promptly.
Office Manager Assistant
AF Laser Therapy
07.2020 - 03.2021
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated appointment scheduling, optimizing time slots for patient visits and technician availability.
- Assisted in maintaining a clean and organized reception area, fostering a welcoming environment for patients.
- Handled incoming calls, addressing patient inquiries and providing information about services offered.
- Supported the preparation of treatment rooms, ensuring all necessary equipment and supplies were available.
Kennel Technician
The Petz Carlton
01.2016 - 08.2018
- Monitored animal behavior and health, reporting any concerns to the managing staff promptly.
- Provided daily exercise and engagement for dogs, supporting physical and mental wellbeing.
- Maintained accurate records of animal diets, health updates, and daily activities for each pet.
- Trained new staff on kennel procedures and animal handling techniques, promoting a safe environment.
- Developed and implemented enrichment activities for pets, enhancing their socialization and happiness.
Education
High School Diploma -
Lakeshore High School
07-2017
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Organizational skills
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- POS system operations
- Attention to detail
- Critical thinking
- Active listening
- Data entry
Certification
- CPR Certification - July 2025
- Driver's License
Timeline
Cashier and Customer Service
ALDI
09.2024 - 02.2025
Store Associate
Martin's PawMart
07.2022 - 03.2023
Pet Sitter
Self-Employed
04.2021 - 06.2022
Office Manager Assistant
AF Laser Therapy
07.2020 - 03.2021
Kennel Technician
The Petz Carlton
01.2016 - 08.2018
High School Diploma -
Lakeshore High School