Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Lauer

Tampa,FL

Summary

Highly motivated and detail-oriented professional with a Bachelor’s degree in Communications from Albion College (2024) and a proven track record of success in fast-paced environments. Skilled in project management, event coordination, and leadership, with experience in customer service, social media management, sales, and business analysis. Currently leveraging expertise as a Spa Coordinator & Social Media Manager, overseeing client relations, operations, and digital marketing to enhance brand presence and client engagement. Recognized for strong interpersonal and communication skills, strategic problem-solving, and the ability to manage complex projects while meeting deadlines and exceeding expectations.

Overview

8
8
years of professional experience

Work History

Spa Coordinator & Social Media Manager

Amanda Rustmann Custom Eyebrow Design & Skincare
03.2025 - Current
  • Managed daily front desk operations, including checking in/out 40+ clients per day, handling phone inquiries, and coordinating appointments to ensure smooth scheduling.
  • Processed all client transactions, maintained accurate cash/credit reconciliation, and ensured financial accuracy at closing.
  • Oversaw retail and backbar inventory, tracked usage, and placed orders to keep products fully stocked and operations running efficiently.
  • Provided high-level customer service by anticipating client needs, resolving issues quickly, and maintaining a luxury spa atmosphere.
  • Created and executed a consistent social media strategy by posting three branded posts weekly, curating daily Instagram stories, and engaging with followers to drive bookings.
  • Designed and distributed weekly email newsletters to a database of 2,000+ clients, highlighting services, promotions, and spa updates to increase client retention.
  • Strengthened the spa’s brand presence through cohesive content creation, digital engagement, and professional client communication.

Account Executive

Yelp
05.2024 - 01.2025
  • Developed comprehensive understanding of products and services offered by company.
  • Conducted research, cold calls, and networking to identify potential customers.
  • Executed high volume of outbound calls to drive lead generation and appointment scheduling.
  • Achieved or surpassed monthly sales goals by effectively closing deals in designated market segments.
  • Responded to leads swiftly to improve conversion rates from contact to sale.
  • Participated in continuous training to refine skills in product knowledge and sales strategies.
  • Developed client relationships through proactive outreach and personalized communication strategies.
  • Conducted market research to identify new business opportunities and improve service delivery.

Front of House Employee

Foundry Bakehouse and Deli
08.2023 - 04.2024
  • Provided exceptional customer service to ensure a positive dining experience for guests
  • Greeted and seated guests promptly, efficiently managing seating rotation during peak hours
  • Effectively communicated daily specials, menu items, and promotions to customers
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Collaborated with kitchen staff to ensure timely delivery of food orders and resolve any customer concerns or issues
  • Maintained cleanliness and organization of the front-of-house area, including tables, chairs, menus, and condiments

Project Management Intern

North American Bancard
05.2022 - 01.2023
  • Assisted project managers in the planning, execution, and monitoring of various projects
  • Contributed to the development of project plans, timelines, and budgets
  • Supported project teams in conducting research and gathering relevant data for decision-making
  • Participated in team meetings to provide updates on project progress and discuss potential issues or risks
  • Collaborated with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle
  • Assisted in identifying and resolving any conflicts or obstacles that may arise during project execution

Crew Leader

Tropical Smoothie
09.2017 - 07.2019
  • Supervised crew operations to ensure efficient service during peak hours.
  • Trained new team members on customer service standards and smoothie preparation techniques.
  • Monitored inventory levels, placing orders to maintain stock availability.
  • Implemented quality control measures to enhance product consistency and taste.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Trained employees in time management and proper ways to complete job duties.

Education

Bachelor of Arts - Business Communication

Albion College
Albion, MI
05.2024

Skills

  • Event Planning
  • Program Management
  • Project Management
  • Program Development
  • Presentation Skills
  • Research
  • Marketing
  • Events Management
  • Process Improvement
  • Public Relations
  • Writing Skills
  • Budgeting
  • Strategic Planning
  • Hospitality
  • Cash Handling
  • Events management
  • Customer service
  • Project management
  • Program management
  • Presentation skills
  • Marketing
  • Public relations
  • Retail sales
  • Sales
  • Microsoft Office
  • Business Development
  • Account Management
  • Social Media Management
  • Photo and Video Editing
  • Teamwork and Collaboration
  • Content Creation
  • Content Scheduling
  • Excellent Multitasking
  • Content Development

Timeline

Spa Coordinator & Social Media Manager

Amanda Rustmann Custom Eyebrow Design & Skincare
03.2025 - Current

Account Executive

Yelp
05.2024 - 01.2025

Front of House Employee

Foundry Bakehouse and Deli
08.2023 - 04.2024

Project Management Intern

North American Bancard
05.2022 - 01.2023

Crew Leader

Tropical Smoothie
09.2017 - 07.2019

Bachelor of Arts - Business Communication

Albion College

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