Olivia Laughlin
Mount Vernon
Summary
Dynamic and detail-oriented professional with experience as a 911 Dispatcher at Edwards County Sheriff Department, excelling in high-pressure environments. Proven ability in active listening and critical thinking, effectively coordinating emergency responses. Skilled in data entry and call management, ensuring timely and accurate support for emergency services and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
Edwards County Sheriff Department
03.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Cultivation Agent
Ataraxia
01.2021 - 03.2023
- Collaborated with fellow Cultivation Agents to develop best practices for successful plant growth and increased production rates.
- Kept detailed records of all cultivation activities, ensuring accurate documentation was readily available for review by management or regulatory bodies if needed.
- Conducted regular inventory checks on all tools, equipment, and supplies to ensure adequate resources were available for ongoing cultivation tasks.
- Conducted regular inspections of crops to identify potential issues early on, allowing for timely intervention and preventative measures.
- Managed pest control efforts, resulting in healthier plants and reduced damage from invasive species.
Secretary
King's Great Buys Plus
08.2018 - 03.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Red Hill High School
Bridgeport, IL05-2013
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Typing speed
- Memory retention
- Data entry
- Call management
- Office administration
- Data inputting
Timeline
911 Dispatcher
Edwards County Sheriff Department
03.2023 - Current
Cultivation Agent
Ataraxia
01.2021 - 03.2023
Secretary
King's Great Buys Plus
08.2018 - 03.2020
High School Diploma -
Red Hill High School
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