Summary
Work History
Skills
Timeline
BusinessDevelopmentManager

Olivia Ledesma

East Lansing,MI

Summary

Dynamic and results-driven professional with strong leadership and customer service skills, honed as a Team Leader at Sam's Club. Proven ability to empower teams through effective delegation and training, enhancing performance and satisfaction. Committed to maintaining high standards of workplace safety and operational excellence, consistently achieving positive outcomes.

Work History

Third Key Holder

Dollar General Market
  • Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
  • Implemented visual merchandising standards to create an appealing shopping experience for customers.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
  • Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Team Leader

Sams Club
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Cook

Burger King
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Skills

  • Effective delegation
  • Store maintenance
  • Strong leadership
  • Customer service
  • Workplace safety
  • Customer service management
  • Training and mentoring

Timeline

Third Key Holder

Dollar General Market

Team Leader

Sams Club

Cook

Burger King

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Olivia Ledesma