Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Leister

Baltimore,MD

Summary

Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and foster a positive work environment. Skilled in safe food handling and cash management, consistently achieving high customer satisfaction and team productivity.

Overview

9
9
years of professional experience

Work History

Shift Supervisor/Barista

Starbucks, Barista
Linthicum Heights, MD
09.2019 - 04.2025
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Supervised team of 8 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Collaborated with management to set performance goals and evaluate progress.
  • Provided on-the-job training to new staff members.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Server/Cook

Mom Wards Sub Shop
Baltimore, MD
04.2017 - 08.2019
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Completed opening and closing checklists, including emptying trash, and polishing silverware
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
  • Operated all kitchen equipment safely to avoid injuries
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers
  • Set up and performed initial prep work for food items such as soups, sauces and salads
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
  • Issue Paychecks

Vendor

Goan Distribution
Glen Burnie, MD
06.2016 - 07.2019
  • Organized and loaded product shipments and boxes
  • Designed dynamic displays for products to increase overall revenue and specific product sales
  • Built and removed different displays and specific products based on customer requirements and promotional needs
  • Replenished shelves to maintain adequate merchandise levels
  • Stocked and rotated inventory regularly
  • Replenished merchandise shelves with items from the stockroom
  • Logged all daily shipping and receiving orders

Intern

Spine And Sports Physical Therapy
Glen Burnie, MD
10.2016 - 03.2017
  • Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence
  • Provided administrative support such as filing documents, copying paperwork and delivering packages
  • Answered office phones and took messages, efficiently transferring calls and information

Child Care

Amanda Butler , Cortnee Stevens
Glen Burnie, MD
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations
  • Cleaned and tidied living room and [Location] after activities
  • Prepared healthy and well balanced meals and snacks for children
  • Helped children complete homework and special assignments daily to support academic performance

Cleaning Services

Tammy Bilenki Cleaning Company
Glen Burnie, MD
  • Thoroughly cleaned an apartment establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment
  • Washed and polished glass windows and doors to keep entryways clear and professional
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
  • Swept and damp-mopped private stairways and hallways

Education

High School Diploma - Transfer Studies

Anne Arundel Community College
Arnold, MD

Skills

  • Safe food handling
  • Service prioritization
  • Restocking abilities
  • Interior and exterior cleaning
  • Customer service
  • Multitasking Abilities
  • Cash handling
  • Training assistance
  • Team collaboration

Timeline

Shift Supervisor/Barista

Starbucks, Barista
09.2019 - 04.2025

Server/Cook

Mom Wards Sub Shop
04.2017 - 08.2019

Intern

Spine And Sports Physical Therapy
10.2016 - 03.2017

Vendor

Goan Distribution
06.2016 - 07.2019

Child Care

Amanda Butler , Cortnee Stevens

Cleaning Services

Tammy Bilenki Cleaning Company

High School Diploma - Transfer Studies

Anne Arundel Community College

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Olivia Leister