Olivia Lemaster
Marysville
Summary
Dynamic professional with proven expertise in customer service and computer skills, honed at Memorial Hospital. Excelled in enhancing workflow efficiency by implementing innovative registration strategies, achieving a significant increase in staff productivity. Known for a positive attitude and exceptional problem-solving abilities, adept at fostering teamwork and collaboration.
Overview
2025
2025
years of professional experience
Work History
Team Member
Friches Big Boy
Registration Representative
Memorial Hospital
04.2015 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collaborated with cross-functional teams to improve departmental processes and ensure optimal workflow efficiency.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
Team Member
Burger King
02.2013 - 01.2014
Education
Diploma -
Marysville High School
Marysville, OH05.2016
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Computer skills
- Organizing work stations
Timeline
Registration Representative
Memorial Hospital
04.2015 - Current
Team Member
Burger King
02.2013 - 01.2014
Team Member
Friches Big Boy
Diploma -
Marysville High School
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