Olivia Lemon
Pasadena,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Skilled in database maintenance and adept at de-escalation techniques, fostering a collaborative work environment. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Senior Office Assistant
City Of Pasadena
08.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Monitored and tracked multiple POs and contracts.
- Compiled and analyzed data to produce reports.
Barista Shift Supervisor
Blue Bottle
05.2023 - 08.2024
- Handled and resolved customer issues and complaints with professionalism.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Accurately completed end-of-day financial tasks worth over $500 of cash and card transactions daily.
Written Customer Service Representative
FCI Lender Services
05.2021 - 12.2022
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Responded to over 60 customer requests for products, services, and company information via email daily.
- Investigated and resolved accounting and service concerns.
Customer Service Representative
FCI Lender Services
05.2021 - 10.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Escalated complicated customer account issues to supervisors and help desk workers.
Psychiatric Technician
Del Amo Behavioral Health System
01.2021 - 05.2021
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assessed patient progress and reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
After-School Program Leader
Boys & Girls Club of Garden Grove
07.2020 - 12.2020
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Monitored student progress and implemented intervention strategies to support student success.
- Maintained confidentiality of records by using appropriate data security methods.
- Developed and coordinated after-school programs and activities.
Youth Development Professional
Boys & Girls Club of Garden Grove
12.2019 - 07.2020
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Supervised youth and maintained security for each child under care.
- Assisted with educational needs through tutoring and homework assistance.
Intern Teacher's Assistant
Boys & Girls Club of Garden Grove
08.2019 - 12.2019
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Taught courses under guidance of senior instructors.
Residential Counselor
Crittenton Services for Families and Children
06.2019 - 12.2019
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Monitored and documented client progress toward meeting goals and objectives.
Service Delivery Representative
SchoolsFirst Federal Credit Union
02.2018 - 06.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate
Gymboree
12.2015 - 02.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ12-2025
Bachelor of Science - Psychology
University of La Verne
La Verne, CA06-2020
Associate of Arts - Interdisciplinary Studies: Social Sciences
Fullerton College
Fullerton, CA12-2017
High School Diploma -
La Serna High School
Whittier, CA06-2012
Skills
- 60 wpm typing speed
- De-escalation techniques
- Multidisciplinary collaboration
- Task prioritization
- Verbal and written communication
- HIPAA compliance
- Recordkeeping
- Database maintenance and data entry
- Office administration
Timeline
Senior Office Assistant
City Of Pasadena
08.2024 - Current
Barista Shift Supervisor
Blue Bottle
05.2023 - 08.2024
Written Customer Service Representative
FCI Lender Services
05.2021 - 12.2022
Customer Service Representative
FCI Lender Services
05.2021 - 10.2021
Psychiatric Technician
Del Amo Behavioral Health System
01.2021 - 05.2021
After-School Program Leader
Boys & Girls Club of Garden Grove
07.2020 - 12.2020
Youth Development Professional
Boys & Girls Club of Garden Grove
12.2019 - 07.2020
Intern Teacher's Assistant
Boys & Girls Club of Garden Grove
08.2019 - 12.2019
Residential Counselor
Crittenton Services for Families and Children
06.2019 - 12.2019
Service Delivery Representative
SchoolsFirst Federal Credit Union
02.2018 - 06.2019
Sales Associate
Gymboree
12.2015 - 02.2018
Master of Science - Forensic Psychology
Grand Canyon University
Bachelor of Science - Psychology
University of La Verne
Associate of Arts - Interdisciplinary Studies: Social Sciences
Fullerton College
High School Diploma -
La Serna High School
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